VakkerlightReviews of vakkerlight.com

Response from VakkerlightMar 26, 2026

Dear Jill Burd, Thank you for sharing your feedback. We’re truly sorry to hear that you’re disappointed with the quality of the light and your return experience. We would like to take this opportunity to assist you further. Could you please provide your order number or any relevant purchase details? Our support team will carefully review your case and work with you to find a suitable solution. We would also like to kindly clarify that returns to a U.S. address are supported. If you were informed that returning a package to the U.S. is not possible, this may have been a misunderstanding, and we sincerely apologize for any confusion caused. Once you contact us with your order details, we will reassess your situation and offer an appropriate resolution, which may include arranging a return to our U.S. warehouse where applicable. Your feedback is very important to us, and we are committed to improving both our products and services. We appreciate the opportunity to make this right for you. Warm regards, Nicole Lee Customer Support Team

Response from VakkerlightMar 11, 2026

Dear Mr. Tom, We sincerely apologize that the swivel function of this fixture did not meet your specific application requirements. Customer satisfaction is our top priority, and we have been actively communicating with you via email to reach a fair and reasonable resolution. Regarding the delivery timeframe, we would like to clarify that at the time of purchase, the Standard Shipping (4-6 weeks) option was selected. Our records confirm that the package was delivered successfully within this estimated window. For future orders or for customers requiring tighter deadlines, we do offer Expedited Shipping, which typically arrives within 1-2 weeks. Furthermore, we would like to clarify that we do have a formal return policy in place. As an international seller, we often suggest alternative solutions first to help our customers avoid the high cost of overseas return shipping, which can sometimes exceed the value of the product itself. However, as requested, we have already provided our warehouse return address to you via email. If you wish to proceed with a return for a refund, please ensure the product is sent back in its original packaging to the address provided. Once our team receives and inspects the item to verify its condition, we will process your refund immediately. We remain fully committed to resolving this matter professionally. Sincerely, Aletta Vakkerlight Customer Service Team

Response from VakkerlightMar 26, 2026

Dear Patrick Perotti, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience. To assist you properly, could you please provide your order number or any relevant purchase details? Our support team will review your case carefully and work with you to find a suitable resolution. We would also like to clarify that returns to a U.S. address are supported. If you were informed otherwise, this may have been a misunderstanding, and we sincerely apologize for any confusion. Once we receive your order details, we will reassess your situation and offer an appropriate solution, which may include arranging a return to our U.S. warehouse. We appreciate your feedback and the opportunity to make this right for you. Kind regards, Nicole Lee Customer Support Team

Response from VakkerlightMar 26, 2026

Dear Nicolas Pelaez, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve encountered. To help us investigate this matter and provide a suitable resolution, could you please share your order number or any relevant purchase details? Our manager is personally reviewing your case, and once we have your information, we will carefully assess the situation and work with you to find the most appropriate solution. We truly appreciate your patience and the opportunity to address your concerns. Kind regards, Nicole Lee Customer Support Team

Response from VakkerlightFeb 23, 2026

Dear Ann Reid, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the Rotatable Cylinder Rechargeable Wall Lamp did not meet your expectations as a bedside reading light. We completely understand how important brightness is for that purpose. We would like to clarify that we do support returns. However, because our products are shipped internationally, returns can involve significant additional shipping costs. For this reason, we generally do not recommend returning items that are not defective, as the return shipping expense can sometimes outweigh the refund amount. That said, returns are absolutely possible. Regarding the 20% refund mentioned — if this solution did not meet your expectations, we have reached out via email with additional options. Please kindly check your inbox, as we are currently offering alternative solutions to help resolve this matter in a way that works better for you. We truly believe that any issue can be resolved through open discussion, and our team is fully committed to finding a fair and reasonable solution. If you still prefer to return the product, we can certainly provide you with the appropriate return address and instructions. Your satisfaction is important to us, and we genuinely appreciate the opportunity to make this right. Sincerely, Miya Customer Service Team

Response from VakkerlightMar 7, 2026

Hi Garrett, Thank you so much for sharing your experience with us. We’re truly sorry that your order didn’t arrive exactly as expected and completely understand how frustrating this must have been. We genuinely appreciate your patience and your feedback—it helps us improve. After reviewing the photos you kindly shared, it appears that the light shade itself is fully functional. Sometimes during shipping, screws can become slightly loose, which can cause misalignment. Gently tightening them will restore the light to its intended condition. We’re also taking your experience to heart and are actively working on improving our return process and customer communication to make things smoother in the future. Of course, if you still wish to return the lights, we’re happy to provide a return address and guide you through the process. Please note that return shipping would be covered by the customer, but your refund will be processed promptly once the items are received. We hope this helps clarify the situation, and we’re committed to making every customer experience better. Thank you again for your thoughtful feedback. Warm regards, Vakkerlight Customer Support Team

Response from VakkerlightFeb 16, 2026

My name is Martin, and I’m the Customer Service Manager. First of all, I’m truly sorry to hear about your experience. I completely understand how disappointing it must be to receive a damaged box—especially for a lamp that was an important purchase for you. While a crushed outer carton can certainly be concerning, in many cases the product inside remains intact because we use custom-fitted foam packaging designed to protect the lamp during transit. That said, the lamp should absolutely not rattle in the base or fail to function, and I sincerely apologize if our previous responses gave the impression that we were dismissing your concerns. That was never our intention. Our standard process is to first confirm whether the product itself is damaged, as shipping cartons can sometimes appear compromised while the internal packaging has done its job. We kindly ask customers to attempt installation and testing so we can determine the exact issue. If the lamp is indeed defective or damaged—as you’ve described—we will of course fully support a return or replacement in accordance with our policy. To move this forward as quickly as possible, could you please provide: A short video showing the rattling sound A photo of the damaged outer box A brief video demonstrating that the lamp does not power on Once we receive this, we will immediately arrange the appropriate solution for you, whether that is a replacement or a return with a provided address. We truly value your feedback and your business, and I’m sorry this experience has been frustrating. Please rest assured that we are committed to resolving this properly for you. Kind regards, Martin Customer Service Manager

Response from VakkerlightFeb 7, 2026

Dear Alex Bertles Thank you for reaching out and sharing your concerns regarding your Cambridge Wooden Chandelier. We are very sorry to hear about the issues you experienced with the installation. To assist you further, could you please provide your order number? This will allow us to locate your purchase and evaluate the situation in detail. We want to assure you that we take all safety concerns seriously. In many cases, an electrician may be unfamiliar with the structure and installation method of our chandelier and may subjectively determine it is unsafe, even though the fixture meets design and safety standards. That said, we will thoroughly investigate your situation and work with you to resolve the issue appropriately. Once we have your order information, we will review the details and provide guidance on the next steps, including replacement parts, installation support, or other solutions as needed. Our goal is to ensure your chandelier is installed safely and that you are satisfied with your purchase. Thank you for your understanding and cooperation. We look forward to your reply so we can assist you promptly. Best regards, Martin Vakkerlight Customer Service Team