Elizabeth N.
The order took months to arrive and was defective. Company won't give refund
The order took months to arrive and arrived defective and missing parts. It is unusable. I am still fighting to get a refund (have offered to return it) with no luck so far. This website may be a scam? After posting the above review with the companies reply below the company sent me an email again not providing a refund. I am pretty sure this is a scam at this point using ai bots to try any method to avoid actually issuing a refund, including offering to send another item from the website (i have asked for a refund at least 8 times now). So I believe the scam is that they send you an item which is very poorly constructed and I assume most people ask for a refund and when they ask for refund they offer to send another item to replace it and once you agree to this, you are no longer eligible for a refund and so both the items that they send you will cost them less than whatever you paid them and that is how they make money? Per the companies clarification below the defect i noted is mot shown in may picture on the website so it sounds like their position is that the website photos are not the same products that you will receive.
Response from VakkerlightMay 12, 2026
Hi， Thank you for your candid feedback. We sincerely apologize for the frustration caused by the shipping delay and the defect in the product you received. We want to formally clarify that we have now processed a full refund for your order. We never intend to mislead our customers; our previous correspondence was an attempt to understand the manufacturing defect, but we realize now that it felt dismissive of your time and experience. We are a real team of people dedicated to lighting design, and we have taken your feedback to heart to improve our quality control and shipping transparency. We hope that this full refund demonstrates our commitment to doing the right thing. If there is anything else we can do to assist you, please reach out to us directly at [email protected]. Best regards, Miya The Vakkerlight Management Team