VakkerlightReviews of vakkerlight.com

Response from VakkerlightJun 15, 2026

Hi Nick, I just saw your message, and I want to start by saying: I completely understand how you feel. I fully grasp why this situation has left you feeling so frustrated and exhausted. Timelines are crucial for major renovation projects, and encountering five consecutive issues is the last thing anyone wants to deal with. Your time and hard-earned money are incredibly valuable, and I can truly empathize—if my project were in such disarray, I would be just as annoyed. I understand the stress you are under, and as a real person on the customer service team, I genuinely want to ensure your issues are properly resolved! I’d like to be open and honest about the current situation. Looking back at our email correspondence (via [email protected]), our records show that our team has already provided solutions for every issue you previously raised! Whether it was issuing a refund for an outdoor light with cosmetic damage or arranging a replacement for a product with the wrong finish, we handled these matters to ensure you incurred no financial loss. Regarding the current issue with the chandelier's halo, we have already provided a solution for you! That said, your complete satisfaction is what matters most to me. If you remain dissatisfied with how any previous orders were handled, or if a specific solution didn't meet your expectations, please do not hesitate to contact me directly. I am here to help. Warm regards, Abby Vakkerlight Customer Service Team

Response from VakkerlightJun 15, 2026

Dear Customer, Thank you for taking the time to share your experience, and we're truly sorry to hear it fell short of your expectations. We'd like to clarify one important point: Vakkerlight does not sell, resell, or reproduce any Tom Dixon products. All of our lighting is designed and sold under our own brand, so we believe there may be some confusion about where this item was purchased. To help us look into this properly, could you please share your order number with us? With it, we can verify the order, review the exact item you received, and make sure any concern — including assembly, bulb compatibility, or after-sales support — is fully resolved. We also want to reassure you that our team is happy to guide you step by step through the assembly and setup of your fixture to ensure it is installed correctly and performs as intended. Please reach out to our support team at [email protected] and we'll respond as quickly as possible. We take every customer's experience seriously and would genuinely appreciate the opportunity to make this right. Warm regards, The Vakkerlight Team

Response from VakkerlightJun 14, 2026

Dear, Thank you for your feedback, and please accept our sincere apologies for the frustrating experience. Having a newly installed fixture malfunction is incredibly disappointing, and you should never have been made to feel that we were trying to avoid honoring our warranty. We take full responsibility for the initial miscommunication regarding video attachments and troubleshooting options. You are entirely correct—you should never have to handle technical repairs yourself. Our customer service team has worked directly with you to resolve this matter completely, and we have fully covered the cost of your local professional repair. We are glad to know that the fixture is now safely rewired and working properly in your home. Thank you for your patience and for working with us to bring this to a positive resolution. Please feel free to reach out to our team directly if you ever need further assistance! Best regards, Miya The Vakkerlight Team

Response from VakkerlightJun 14, 2026

Dear Jeff Amato, We are very sorry to learn of your dissatisfaction and disappointment regarding the wait time. We fully understand the anxiety caused by a long wait and take your feedback very seriously. We would like to clarify the status of your two orders: they were placed on May 11th and have now completed production and quality inspection; they are currently in transit. As the order includes multiple lighting fixtures, a comprehensive production schedule and quality inspection process were required prior to shipment to ensure every item met our standards before being dispatched together. Regarding logistics, we provided the tracking number and a tracking link via email once the orders were shipped; you can use this link at any time to view the latest shipping status. According to the latest logistics updates, your packages are expected to arrive at the destination port around June 15th and June 23rd, respectively, after which they will proceed through customs clearance and final-mile delivery. We have emailed you the latest tracking information. We will continue to monitor the shipment and notify you immediately of any updates. We sincerely apologize for any inconvenience this experience has caused and appreciate your patience and understanding. We value every customer's order and remain committed to ensuring the safe delivery of your packages. Should you require assistance at any stage, our customer service team is here to support you. Best regards, Carmen Vakkerlight Customer Service Team

Response from VakkerlightJun 14, 2026

Dear Keyela, Thank you for sharing your feedback, and we sincerely apologize for the confusion regarding your order timeline. We would like to clarify that the estimated delivery dates occasionally generated automatically by the platform during checkout are automated system approximations. Official transit and delivery timelines are based on the specific dispatch emails and carrier schedules sent directly by our customer service team. To reassure you, your order was fully processed, packed, and dispatched from our warehouse on June 6, just one day after your purchase on June 5. Because this fixture is shipped via ocean freight, it is currently on a container vessel in transit to the US port, with an estimated port arrival date of June 23. The local domestic courier, FedEx, has already received the shipping information, but they will only scan the package and update their live tracking data once the container finishes customs clearance at the local port and is handed over to their facility. We have already sent a comprehensive email to your inbox containing the direct ocean freight tracking link, the current container vessel logs, and the detailed explanation so you can monitor its actual movement across the sea. Please rest assured that your order is moving safely on schedule, and we will continue to track it until it arrives safely at your door. Thank you for your patience during this transit period! Best regards, Ling Vakkerlight Team

Response from VakkerlightJun 13, 2026

Dear Sandy Hulet, We sincerely apologize for the anxiety and misunderstanding regarding your delivery status. We take every customer's delivery schedule very seriously and want to reassure you right away that your order has not been lost. Your package is actively in transit and is currently on its way across the ocean, with an estimated arrival at the local destination port on June 22. Once the container completes the official customs clearance phase, your local FedEx courier will immediately pick up the box and deliver it directly to your doorstep under tracking number 872628629370. Our customer support team has also reached out to you via your personal email address with a highly detailed, day-by-day transit log and an explanation of the cross-border shipping stages. We are monitoring this shipment daily and promise to ensure its 100% safe arrival. Thank you for your patience during this transit phase. Best regards, Vakkerlight Team

Response from VakkerlightJun 13, 2026

Dear Kathy, Please accept our most sincere apologies. You are completely right to be upset—it is incredibly frustrating to receive automated review requests for a product you haven’t even received yet. This was a system-automation oversight on our part, and we are deeply sorry for the annoyance it caused. Your order is currently in transit, but we hear you loud and clear. We have already reached out to you directly via email to offer a proper resolution. We want to make this right for you immediately. Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightJun 13, 2026

Dear Amy, Thank you for your feedback, and we are truly sorry to hear about your experience. We would like to kindly clarify that we have already provided you with a detailed resolution and follow-up via email regarding your order, including the shipping update and after-sales assistance. We are always committed to resolving any issues for our customers, and we sincerely apologize if the experience did not meet your expectations. If there is still anything unresolved or if you need further assistance, please feel free to reply to our email at [email protected], and we will continue to support you until the issue is fully resolved. Best regards, Tammy Vakkerlight Customer Service Team