VagaroReviews of vagaro.com

Very disappointing experience with Vagaro Pro. I was told my account would be closed after leaving a salon that required their system, yet I continued to be charged monthly for over a year with zero usage. There was no outreach or accountability on their end despite clear inactivity. When I contacted support with documentation, they refused a full refund and hid behind a non-refundable policy. Charging customers for unused services without proper oversight or resolution is unacceptable. I would strongly advise others to monitor their billing closely when using this platform.

What a con! I purchased a package for classes and the app will not allow my to use up front purchase I made for 5 classes, and it now wants me to pay for classes again! I thought I was doing myself a favour by saving time and money, so far it’s taken so much of my time to resolve that I would rather not bother! Beware!

I used them for a year for my massage business. The software is slow and confusing. The "community" you are supposedly part of is non-existent. On top of that they scammed me out of $30 when I tried to cancel. They have absolutely no focus on customer satisfaction, they are just trying to milk you for every nickel and dime they can get. Save your money and sign up for Jane instead.

Messed up my employees W2s and they're too incompetent to fix them.

I recently called regarding an issue I believed had already been resolved in February, so it was frustrating to see another withdrawal from my account. I’ll admit I was upset going into the conversation, as unexpected charges are never a small matter. While the representative ultimately resolved the issue, the overall experience could have been handled much better. Instead of helping to de-escalate the situation, his tone came across as sarcastic and dismissive at times, which only added to my frustration. Customer service especially when dealing with financial concerns requires patience and understanding, even when the caller is upset. I also want to mention that it felt unprofessional that he read me almost the entire transcript from my previous call. If he needed more time to review the account details, it would have been more appropriate to place me on hold or offer a call back rather than reading everything aloud during the conversation. Additionally, he stated that the previous agent did not cancel anything for me, even though during that prior call I was walked through the cancellation process. In that moment, it felt as though I was being dismissed or not believed, which was frustrating and added to an already tense situation. Issue was corrected by the end of the call. However, I strongly feel that additional coaching on de-escalation, communication, and empathy would be beneficial. Customers calling about unauthorized or unexpected charges are already stressed, and the way those conversations are handled makes a big difference.

Advertised 30 days money back and I not understanding very confusing and time consuming to setup so I request to cancel by email. The company hidden intentional make it harder to cancel within 30 days and refuse to refund.

The airbrush tan salon I go to uses Vagaro. I recently visited there and my credit cards (2 cards) were declined multiple times. I paid for my services cash and then called my bank to see what was going on with my cards. The bank informed me nothing was wrong with my cards and all of the charges went through. Five charges at $17 each totaling $85. The airbrush salon owner says this is a Vagaro issue and it has taken a month and I still have not re-couped all of those fraudulent charges. They refunded me all but $5. They entered one credit incorrectly. I don't care if it's 1 cent or $100 - I DESERVE MY MONEY BACK, every penny of it! The airbrush owner has provided transcripts of all the follow up with Vagaro and the amount of typos and inconsistencies is truly concerning. I DO NOT TRUST VAGARO with my credit card info any longer and will be looking for salons that DO NOT USE VAGARO.

As a business owner with over 20 years of experience, I had high expectations when transitioning my booking system to Vagaro following their acquisition of Schedulicity in May 2025. Having relied on Schedulicity for five years with great success, I was encouraged by the Schedulicity team to make the switch, as Vagaro was presented as a superior platform. Unfortunately, the transition has not met those expectations. Several core features that are essential to daily operations have not functioned as needed, and despite multiple contacts with customer support, the recurring response has been that issues are logged as "feature requests" rather than resolved in a timely manner. Of the concerns raised, only one, the inability to customize therapy colors, was addressed, and that took approximately two weeks to resolve during a major theme update. The remaining issues are still outstanding. I want to acknowledge that the customer support team is courteous and genuinely tries to help. However, responsiveness at the front-end level does not compensate for the lack of meaningful progress on the technical and development side. I hope Vagaro takes this feedback seriously and prioritizes resolving these functional gaps, as the platform has potential, it simply needs to deliver on its core promises for businesses that depend on it daily.