VagaroReviews of vagaro.com

Response from VagaroJul 29, 2026

Thank you for sharing your feedback, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner. We understand how concerning this situation can be. Vagaro does not have the authority to dictate how a business structures its fees, refunds, cancellation policies, or service pricing, as those decisions are made solely by the business owner. In this case, the business is the party that has the ability to review your transaction and process a refund if appropriate. If you have any additional questions or concerns about Vagaro's policies, please reach out to our team at [email protected] or call 925-464-1932 Ext. 2. We'd be happy to assist.

Response from VagaroJul 29, 2026

Thank you for sharing your feedback, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner. We understand how frustrating this experience must have been. The requirements for bookings made through Fill My Books are outlined in our Customer Participation Agreement. Regarding the activation page - when making changes to your Fill My Books settings - be sure to select Save button before leaving the page so your updates are applied. If what you're seeing doesn't match your account configuration or expectations, we'd like to take a closer look. Please contact our team at [email protected] or call 925-464-1932 Ext. 2 so we can review your account and assist further.

Response from VagaroJul 29, 2026

Thank you for sharing your feedback, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner. We understand your concerns regarding the unexpected emails. After multiple attempts to reach you to help resolve the matter, your Vagaro account has since been closed. If you have any additional questions or concerns, please reach out to our Support team at [email protected] or call 020 3876 9856 Ext. 2. We'd be happy to assist.

Response from VagaroJul 9, 2026

Thank you for sharing your feedback. We understand that choosing the right software for your business is an important decision, and we’d appreciate the opportunity to better understand your experience. For transparency, our Terms of Service outline that certain subscriptions or services may require a commitment to a specific subscription term, which customers agree to when signing up. We’re happy to review any questions or concerns regarding your account details. Please reach out to our team at [email protected] or 925-464-1932 Ext. 2, and we’ll be glad to assist.

Response from VagaroJul 29, 2026

Thank you for sharing your feedback, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner. We understand how important it is for your students to easily find and book your classes, and we recognize the frustration that can come with troubleshooting a concern that impacts your business. We appreciate the time you took to provide details, screenshots, and examples while working with our Support team. Your concerns were reviewed by multiple members of our team, including leadership, and our teams completed additional testing and investigation into your class visibility and booking experience. We also provided recommendations based on our findings and shared your feedback with our internal teams for further review. We appreciate your patience throughout this process and would welcome the opportunity to continue assisting if you have any additional questions or need further support. Please reach out to us at [email protected] or call 925-464-1932 Ext. 2. Thank you for being a valued Vagaro customer and for sharing your feedback.

Response from VagaroJun 10, 2026

Thank you for taking the time to share your experience with us. We understand how frustrating a situation like this can be, and we appreciate you bringing your concerns to our attention. Vagaro provides businesses with tools to manage appointments, including the ability to update appointment statuses such as canceled, completed, or no-show. However, decisions regarding fees, cancellation policies, appointment management practices, and service pricing are made solely by the business owner. Vagaro does not have the authority to dictate how a business chooses to operate or enforce its policies. Reviews on Vagaro are tied to appointment history and eligibility requirements within the platform. If you believe your appointment was incorrectly marked or that your review should have been eligible for submission, we'd welcome the opportunity to investigate further. Please contact our team at [email protected] or 925-464-1932 so we can review the account activity and better understand what occurred. We value transparent feedback from both customers and businesses and are committed to ensuring concerns like yours are properly reviewed.

Response from VagaroJun 1, 2026

Hi Hema, thank you so much for sharing your experience. We understand how these charges and uncertainty around your account status can seem concerning, and we would be more than happy to provide clarification around this. Our team has been reviewing your case since it was first reported, and a refund request was submitted for management review shortly after your initial contact. Updates and expected timelines have been provided through your open support ticket, and the review is still in progress. Regarding the trial, our records show that the card reader offer was accepted during signup. As outlined in the enrollment terms, redeeming the card reader activates the account and ends the trial period. The promotional monthly rate referenced is a base subscription price and may vary depending on the number of calendars or services selected on the account. We recognize that this has not been the experience you expected when getting started, and we appreciate your patience while the review is completed. Our team will continue to provide updates directly through your existing support case as soon as additional information becomes available. Thank you again for sharing your review with us.