VagaroReviews of vagaro.com

DO NOT TRUST - Vagaro to have your back and have your best interests in mind! I found out the hard way. I signed on for a free trial and after just some overall time checking it out to see if it could help me, I instinctively knew this service was not needed and could not help me further in what I already was doing on my own. I thought I had cancelled my trial, but apparently I did not and I then received a charge for two months of service for almost $50, when all I did was sign up with my name and nothing else was done. I did not ask for support and Vagaro spent no time or resources helping me or engaging with me. Believing that there are still good people in the world and being a health, wellness, self-improvement app that promotes good will, I found that the Tech Support - JOSH H. was not caring, empathetic, understanding, or supportive. All he cared about was collecting that amount of money, which is nothing for a large company, when he easily could have refunded me that amount to leave in good faith. I asked him more than once and called in and talked with someone who thought I should be refunded, but JOSH again said no - because my account was open for two months, even though I did not use it, try to understand how to use it, or any effort. I basically paid them $50 to have my business name on their site, with nothing set up. How do businesses' expect to create trustworthy and caring support to small business that are struggling in this economy to generate flow. They thought it was more important to burn a bridge and write me off, when they could have easily asked me, "How can we help you use our service in conjunction with your business and clients?" or "Is there any way for us to resolved issues that could generate success?" All they were concerned about was writing me off, collecting he $50 for no services rendered and that was that! Beware of this business. It might seem lke they are offering a good service, but when it comes to any kind of caring support, expect a similar lack of empathy and caring energy. ZERO STARES for a ZERO COMPANY.

I usually don’t write reviews, but I want to save another salon owner the headache we’ve been dealing with. We used Vagaro’s booking system for years and, for the most part, had very few issues. There were occasional inconvenient shutdowns for maintenance, but overall the booking system worked well for us. That completely changed when we switched to Vagaro’s POS system about four months ago. It has not worked properly since we got it. It constantly cuts off in the middle of checking clients out, takes forever to load, and regularly goes offline. This is incredibly frustrating when you have a client standing at the front desk waiting to pay. We have spent four months going back and forth with support. Their answer continues to be more troubleshooting, but none of the troubleshooting has actually fixed the problem. I have repeatedly tried to get a manager or someone with the authority to resolve this and refund us, but I cannot get anyone on the phone who can actually make that decision. What makes this even worse is the processing fees. Because their POS system keeps going offline, we are being charged approximately 3.5% instead of the 2.6% rate we expected. Vagaro has acknowledged to us that the problem involves their third-party provider and that we are not the only business dealing with this issue. Yet they still will not honor the 2.6% rate while THEIR hardware/system isn't working properly, and they will not refund us for equipment that has not worked correctly. We gave this four months and countless opportunities to be fixed. At this point, I’m tired of troubleshooting the same problem over and over while paying higher processing fees because of an issue we did not cause. I really wanted this system to work because we had been with Vagaro for years. Unfortunately, I would strongly caution other salon owners before switching to their POS system. A POS system is something your business has to be able to depend on every single checkout, and that simply has not been our experience.

Used the free trial more than 4 months ago then went with another provider. Cancelled my trial. Forgot to delete the app. Logged in to find out what Vagaro app was a booking site for my business. I didn't authorize a payment to be taken from my account. Sent an email to their support team which I am still awaiting a reply. I am so very glad I didn't go with this provider because when you have a technical issue you will probably need a prompt reply from customer service.....this is not the case with Vagaro. Their customer service is shocking.

When you have an issue Vagaro will not respond for DAYS!! but they have time to post generic responses to these reviews. I have been trying to get an issue resolved for almost 3 weeks!! I cannot send ANY emails out without paying more because they show I have used mine for the month, when in fact NOT ONE EMAIL has been sent out. Good luck getting any issues resolved. Their team is passive aggressive, lazy and ZERO help. They even sent me a cc matching that DID NOT WORK and I spent a week troubleshooting with them and THEY COULD NOT GET IT TO WORK. Then REFUSED to let me send it back because "they don't take returns" ON THEIR OWN EQUIPMENT THAT THEY COULD NOT GET TO WORK EITHER!!! They are RIDICULOUS!!

TERRIBLE!!! 1st of all this site sucks on the daily but has been even worse since they did an update a few weeks ago. I STILL cannot sent emails for promotions. We had a HUGE Back to school campaign set to run and go out to over 9000 customers. It did not go....BUT THEY CHARGED ME FOR IT. I have been dealing with Jackie (who responds generically every 3 or 4 days) and tells you what you want to hear and yet nothing gets done. I had to pay $120 to send out a TEXT promo to just a few people where i could have sent out the 9000 EMAILS for around $30. Jackie told me weeks ago she would have the "push" the emails through, and she did not. So here I am, unable to send any promo/correspondence to my customers for almost 3 more weeks unless i want to purchase MORE email credits, even though none of my emails have gone out since JULY 3...it's Aug. 24th.... waste of time, frustration and greedy company who refused to take accountability for anything. USE SOMEONE ELSE!!!!!!!!!! Our customers are continuously frustrated with the way it glitches and will send them code after code after code and still not let them login.

I’m incredibly disappointed with Vagaro’s new Vera Fill My Books feature and the changes surrounding the Marketplace. We chose Vagaro because we were happy to pay a monthly subscription for our booking and salon management system. Until now, being visible when customers searched Vagaro was part of the value of using the platform. We have chosen not to participate in Vera Fill My Books because Vagaro now takes 20% from first-time customer bookings and 5% from existing customer bookings generated through the feature. Since opting out, we have discovered that our salon appears to have completely disappeared from Vagaro Marketplace searches. We have searched ourselves as customers and cannot find our business. This is the part I find particularly unfair. We are still a paying Vagaro business. Why should declining a commission-based marketing feature mean losing the basic visibility we previously had on the platform we already pay to use? There is a huge difference between: “Pay 20% and we’ll promote you higher in search results.” and “Pay 20% or you won’t appear in the Marketplace at all.” I would have absolutely no issue with Vera businesses receiving additional promotion, priority placement, last-minute advertising or email marketing. That’s what an optional paid marketing product should provide. But businesses that choose not to participate should surely still have their normal organic Marketplace listing. For a salon, 20% is not a small marketing fee. On a £150 colour appointment, that’s £30 before we’ve paid VAT, wages, colour/product costs, rent and every other overhead involved in providing that service. We have been loyal paying Vagaro customers and have built our own client base, reputation and reviews. It is extremely disappointing to feel that we’re now being asked to choose between giving up a significant percentage of our revenue or becoming effectively invisible within the Vagaro Marketplace. I really hope Vagaro listens to the businesses using the platform and reconsiders this. Keep Vera as an optional promotional tool — but restore organic Marketplace visibility for businesses paying their monthly Vagaro subscription.

This company does not care about small businesses. They allow you to open an account and process sales, and then can subsequently tell you the product you are selling is not supported and refund all your customers leaving you out thousands of dollars. Their support does not get back to you fast, and when they finally do, they will say they their decision is final and have a nice life. Their practices are not only unethical, but completely asinine. If they want to claim your account is on hold until you confirm what product you are selling, then you should not be able to use your account to process sales. This would avoid all of the trouble and hardship they are causing to small businesses. They are the direct cause of the loss of money and inventory, and if they had implemented common sense business practices this would all be avoided.

Clients can never book! I have been told 8 times this week alone that they haven't been able to book. This week alone. I have googled this and can see this is a common problem with Vagaro. So incredibly frustrating as now having to look for another platform and all of the work it takes to do that. - regarding all of their 5 star reviews - whenever you talk to customer support they ask you every single time to leave a review - you could simply ask them how to find the client list in the app - once they tell you, they then ask you to leave a review that they are helpful....hence all the good reviews, many which I left myself which I've now gone back and deleted.