VagaroReviews of vagaro.com

The set up with Vagaro was made pretty straightforward by having Carl lead me through the journey. Nothing was roo much trouble and he was so patient with me, when I had no idea what I was doing. Now, I am confident in what ai am doing. Carl was always quick to get back to me and explained everything well so I was clear with ehat to do. I now hope to grow my business with Vera Fill my books, now thar I have been through the set up. Having someone there to talk to and ask questions to is a fantastic system. I was lucky that Carl was so empathetic and kind, as well as being so knowledgeable about Vagaro and how it works. I hope all Vagaro employees are as good as Carl. Carl is an asset to Vagaro.

Highly recommend Jack - he helped set up a multi functional booking system for our salon with 8 stylists. He was patient, knowledgeable and an asset to Vagaro. Thank you Jack

⭐⭐⭐⭐⭐ I don’t normally leave reviews, but Owen absolutely deserves one. I contacted Vagaro at what was already a very stressful time for my business. I had genuine concerns about marketplace fees, protecting my existing booking links, and making sure years of marketing materials, Google listings, business cards and signage wouldn’t suddenly become obsolete. Rather than giving me a generic customer service response, Owen took the time to really listen and understand the situation. He kept me updated throughout, escalated my concerns directly to the CEO and product team, and worked incredibly hard to find a solution that protected my business. Thanks to Owen, the changes were implemented so I could leave the marketplace without affecting my direct booking link, exactly what I had been hoping for. He also made sure other issues, including outdated branding, were resolved quickly. It’s rare to find customer service where someone genuinely takes ownership of a problem from start to finish. Owen’s communication was excellent, he always kept his word, and I genuinely felt he cared about getting the right outcome rather than simply closing a support ticket. Thank you, Owen. You turned what could have been a very frustrating experience into a positive one, and you’ve restored my confidence in Vagaro.

I onboarded with Vagaro in June/July and was assigned to Carl to look after me during the set up process. I wanted a system that would allow customers to book my head spa services at any time as I also work full-time in the ambulance service and there's no way I could manage a physical diary! The system integrates with my payment system and reviews. The system has loads of great features that you can get as much or as little as you want out of - it has a free marketing system which allows you to email customers before their appointment/after or to send a general marketing email. These can be designed from existing templates or fully customised. I use the forms feature to handle all my consultation and consent forms and that works great, the form was easy to design and set up, forms are sent to customers and I'm notified when they're complete. Overall the system does has loads of great features that are really worth the money - but best of all was the customer service I received from Carl. We had 3 or 4 one to one video call sessions where he walked me through how to set the system up - showing me the features and letting me ask questions as we went. He was on hand for any teething problems I had via WhatsApp and replied really quickly - like within minutes (in working hours of course!) which as a brand new business owner with zero head space left was invaluable. Customers tell me they like the booking system itself and find it easy to use. They really like the automated email I've set up to send prior to their appointment which gives them all the info they need about location and what to bring etc. Overall I'm really happy with my choice to go with Vagaro, it's a great system packed full of features and the customer service is second to none.

I have to say for someone like myself who has very high standards and only like to work with systems & people who are on it, Vagaro has been an amazing transition and Liam I highly recommend as someone who can mega support with making everything fast, yet completely seem less, smooth and enjoyable. It is always a big deal changing over systems particularly when you have used another system for so long as I did with treatwell, but Vagaro is by far a much more versatile and superior system and has been very well thought through for us salon owners, not to mention the customer care which has genuinely been second to none. Thank you again and again Liam for being amazing and for thinking outside the box and making sure that everything I requested was delivered with such speed and grace.

The process of joining from the start has been amazing. Very efficient, professional, quick and they even took their time to design me a new logo, which I love. I had lots of help from Liam and Estera both were very good in explaining the process, from the design of my website, to the booking system then to onboarding. They have both took the time to make sure every detail was exactly as I expected. Would highly recommend

Excellent customer service from Carl from the very beginning! He’s been so patient with me and made sure I’m happy every step of the way. Definitely made the whole experience easy and pleasant - thank you!

I wush i had found them earlier it would of saved me alot of time money and eneryg. They took care of everything soo efficient and so quick. They are litterally the best. 5 stars definately