VagaroReviews of vagaro.com

Response from VagaroSep 29, 2026

Hello Jeff, we understand how frustrating this experience has been, especially after spending so much time working with our Support team. After reviewing the issue, we determined that the connectivity problems were related to your Wi-Fi or service rather than the PayPro device itself. Our team offered an exchange to help resolve the issue; however, you requested a full return. As outlined in our purchase policy, PayPro devices are not eligible for refunds, and this policy was agreed to at the time of purchase. We remain committed to helping you get your PayPro working as expected and are happy to continue working with you to troubleshoot the connectivity issues and find a resolution.

Response from VagaroSep 28, 2026

We understand how frustrating it can be when setting up a large service menu feels like a lot of work, and we also understand your concern about the charges after canceling. Our Support team can review the account and billing details with you at 925-464-1932, Option 2.

Response from VagaroSep 21, 2026

Thank you for sharing your feedback. We understand how concerning and frustrating it can be to lose access to your funds and transaction reports, especially after investing time in setting up your business. We’d like to help look into this further; however, we haven’t been able to locate a support ticket associated with your account. If you haven’t already, please reach out to our Support team at [email protected] or 925-464-1932 Ext. 2 so we can review the details and assist further.

Response from VagaroSep 21, 2026

Thank you for sharing your feedback. We understand how distressing it must be to experience concerns involving your business, transaction history, and funds, and we’d like to look into this further. However, we haven’t been able to locate an interaction with our Support team based on the information available to us. If you haven’t already, please reach out to [email protected] or 925-464-1932 Ext. 2 so our team can locate your account, review the details, and provide further assistance.

Response from VagaroSep 21, 2026

Thank you for sharing your feedback. We understand your concerns regarding software performance, customer service, and fees. Vagaro aims to provide clear information about pricing and fees, and we’d like to better understand your experience. Please contact [email protected] or 925-464-1932 Ext. 2 so our team can review your concerns and assist further.

Response from VagaroSep 21, 2026

Thank you for sharing your feedback. We understand your concern regarding the $95 transaction and appreciate you taking the time to contact our Support team. We’d like the opportunity to learn more about what happened and ensure your concerns are properly addressed. At this time, we haven’t been able to locate a support ticket associated with the information available to us. This can happen for a number of reasons, such as needing the exact business name or additional account details to locate the interaction. Please contact [email protected] with the subject line ATTN CX so our team can identify the account and take a closer look.

Response from VagaroSep 18, 2026

Thank you for sharing your feedback, and for reaching out to our Support team. We understand how important reliable access to Vagaro is when you're managing your schedule and processing payments. Our team has advised you that the service interruption affecting businesses on September 15 has been resolved. If you continue to experience any issues, please don't hesitate to contact our team at [email protected] or 925-464-1932 Ext. 2 to assist further.

Response from VagaroSep 10, 2026

Thank you for sharing your feedback. We understand why it would be frustrating to see a commission associated with a new-client booking, especially when you personally shared your booking link. Fill My Books is an optional feature that can be turned on or off at any time. When enabled, a 20% commission applies when Fill My Books facilitates a qualifying new-client booking. If you have any questions or need assistance with your settings, please reach out to [email protected]. We appreciate you taking the time to share your feedback.