Steven
Prompt and helpful reply from Customer Service
I reached out to Durian customer service by email to request a change in my order. I got an immediate and helpful response that efficiently took care of the issue. Thank you!
Utilira is listed under Home Goods Stores.
Utilira (utilira.com) has 28 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Steven
I reached out to Durian customer service by email to request a change in my order. I got an immediate and helpful response that efficiently took care of the issue. Thank you!
Ed J.
They sent product. It didn’t work as advertised, they refunded me in the time period they stated. They said they would and thankfully they’re good for their word.
Tamara
Unintentionally added an item to my order. Customer service support (Julia) was able to correct the error even though the order was shipped! I value great customer service support and have found just that shopping with this company.
julie
Unfortunately, the product I ordered didn't fit the space where I needed it. I reached out to Utilira Customer Service and they issued my refund very promptly. I would use Utilira again, despite my initial order not having worked for me.
Deborah B.
I made a mistake and doubled ordered and I put in for a request to cancel in my request was answered right away and that’s what I really like with the promptness .
Pearl
Wow! The response time was great. The issue was taken care of right away. I am truly impressed with the customer service.
Wendy
I decided to return the product I bought. Customer service response was quick and the situation was handled completely to my satisfaction.
Anna
I was disappointed with the product; it did not perform for me as shown on the advertisement. I complained also about the packaging of the product and that there was no directions as how to use it included. I received immediate response and an offer for a full refund. I’m very impressed with the customer service, respectful attitude towards me and their prompt response in addressing my issues, as well of course the promise of a full refund.