Mel W.
updated review
After A bad review back in 2016 they refunded some of my money...i than gave a 5 star positive review.....however i can not in good conscience let my 5 star continue ....yes they did refund some money back to us...but they ended up costing me more because of there slowness in handling the case.... i am sure the other negative reviews are not lies...they describe my dealings with these people perfectley...But again to there credit they did try to make things right at the end..i just wish they would have been more diligent while the case was in progress..
Response from US Tax ShieldOct 13, 2017
Here at US Tax Shield, we strive for all of our clients to feel nothing short of satisfied with our services. We have a dedicated team that is ready and available to address any questions or concerns a client may have. Based off our last conversation, over a year ago, I’m shocked to be reading this. You and I spent an extensive amount of time going through your case and resolution. Per that conversation, I was able to clear up any confusion you had and we concluded with a mutual understanding. The utmost client care is a continuous responsibility for us that we take seriously. Should you need further clarification regarding your case, we are always available and willing to discuss. As you know, you can call us at any time during our business hours. Respectfully, Adrineh Telime Client Services Manager -------------------------------------------------------------------------------------------------------------------------- Mr. Weaver, I'm glad that we were able to address the misunderstanding. We value your time and your satisfaction is our top priority. Please feel free to contact us should you need anything in the future. Respectfully, Adrineh Telime Client Services Manager


