USSelfStorage.comReviews of usselfstorage.com

The cost of the unit was good and the manager was wonderful. Very through on the rules and how it works. The unit is clean and the area around the unit is also clean.

It was great I have my own storage finally..p

It was a great experience very pleasant customer service, very helpful and easy and fast to rent storage for our organization

I have been treated very kindly and that makes a big difference the employees in the Riverdale Office are great

I will not need it till the end of August 2020. But it was easy to book and lock in the rate

great staff - very professional

What an easy transaction. This place is super nice and clean EVERY TIME WE HAVE BEEN THERE. The gal in the office (sorry forgot her name) is very friendly and efficient. Happy we rented here!

We reserved a 10x10 unit online with move in date two days out. Two days later while we were driving to the facility from 2 hours away with trailer in tow, we received a call telling us the 10x10 was no longer available and that we'd have to take a 10x15 for extra cost. Since we didn't have a lot of choice at that point, we said OK and continued to the facility. We then got a call about 30 minutes from the facility that someone else was heading there to rent the 10x15 and we'd better hurry if we want it. When we arrived we were told the 10x15 was no longer available and we'd have to take a 10x20 for more than double the cost we'd originally reserved and agreed to for the 10x10. We were told very matter-of-factly that online reservations are not reservations at all, only appointments to have the privilege to go in and visit with her and perhaps we would be allowed to rent a unit (she didn't really say the last part, but her body language did). She then told us there is also a mandatory $24 fee that was not discussed previously and mandatory insurance and our $52 storage was now $133. We let her know we had no interest dealing with her shady company and that it was the most run-down storage facility we'd ever seen. I went a few miles away and got a 15x30 for $70/month in a nicer facility with trustworthy employees and practices.