USSelfStorage.comReviews of usselfstorage.com

it was very easy to reserve on line.

When I saw the deal online, I was majorly impressed. I was called and I thought that I scored the deal of the century, a reliable storage space with inexpensive cost, good and prompt customer service, and no hassle. When I got there, I was surprised with a large "administrative fee", lock cost, and insurance rate! I already had my own reliable lock from my previous storage, and had to buy a weird tiny one that costs $17! All were way over my budget, and made the whole deal seem much less appealing. Not only that, I didn't have enough to cover the costs. Luckily your company has a nice customer service representative there who helped me temporarily bypass some expense so that I could at least get my stuff in, so that I didn't just waste about 4 precious hours of my long and tiring day. A $24.99 administrative fee is a lot, especially when that is the cost of my storage unit and the first month was supposed to be "free", suspected there was some sort of catch, which makes the company have that "scam" feel that most companies have these days. I was hoping at least one company I contact would not have that, but I was proven wrong again. If you guys really want happy customers who return and give positive reviews, I would suggest being up front about all costs, and reducing that horrible admin fee on the smaller units, and letting people use their own dang lock.

Friendly representative,quick to respond about my inquiry and very flexible.

Easy to view and use. Great deals too.

Great customer service. Dealt with Frank, very professional, explained everything in a friendly manner and he made the entire rental experience very enjoyable. The business is very clean and secure.

Great customer service.

Comparing the prices and reserving a storage unit was very easy. I'm always a little nervous about doing business on the internet, but this experience was Great! I received a call right after I reserved on the Internet. I spoke with a lady and she was very professional and nice. I look forward to meeting her and move my boxes into a storage unit.

I reserved a unit online 2 days ago for Sat. That day I got a voicemail thanking me for the business & a customer service number for questions. The next day another call (again from out of state) came - I didnt answer & they left no message. Today, I got another call from out of state, leaving a voicemail asking me to call to ' confirm my reservation'. I'm not due to actually go there for another 2 days!! Would you please LEAVE ME ALONE UNTIL I GET THERE??? Exactly ONE call is expected for any kind of confirmation, IF NEEDED. After today I blocked the number - enough already!