USSelfStorage.comReviews of usselfstorage.com

Excellent experience and good customer service.

The property manager was so accommodating. The place is emnaculate.

Very nice and helpful staff. Every thing went smoothly however he neglected to tell me what I was charged. So when I went to charge on my card I was over drawn. And I still don't know what I'm charged

Never mind the very low rate offered online, the service extended to me by Mark, from explaining the contract to showing how the lock works, to taking me to the actual unit, was a very pleasant experience. I would recommend this facility anytime!

Representative said it was ok for me to use my military i.d so I scheduled my job appt around the timing....then said she couldn't once arrived with a trailer loaded...and had to be at a jobsite with an empty trailer 30 min later....after 60 min. Finally figuring out how to get an i.d present I lost a 15k donation for failing to be on time....and the lady was grouchy and unsympathetic...i felt a little discriminated...

Good service. I like the follow up call

Jordan, who I believe is the Sales Representative for Florence, KY was extremely helpful and informative. Cassidy who works at their Florence location called to remind me of my appointment today. Overall, the company exhibited professionalism and an urgency to tend to their customers.

Friendly, very informative, polite, people person, helpful, delightful experience. Great customer service goes a long way !