USREALTY.com, LLPReviews of usrealty.com

This is the worst company in America. They aren’t open, at all, for anything on the weekend. You must have every offer come through them, yet they aren’t open to accept offers when most of them come in (on the weekends). They provide no information, the agents are very, VERY rude and unprofessional, and I am THRILLED to be done with them forever. Never, ever again. Don’t do this to yourself. The savings aren’t worth it.

In Summer of 2019, I hired US Realty to sell my house and had the worst experience with them. Mark, a broker who handles the state of Colorado MLS listings, has a messiah complex and wouldn't let me do anything without his permission. I wasn't violating our contract, so I couldn't understand where his controlling behavior stemmed from. He couldn't be bothered to get my listing correct and when I tried to get him to update it, he kept referring me over to his processing department which told me that they couldn't correct the information. After telling them that I was sure they did have access to this information and could correct it, they tried again and were able to, but it took some pushing, on my part. Everything with this company is broken, from filling out a contract with them, to the way in which they send you late notifications for showings, assuming that you get them at all. When filling out their paperwork online, they ask you on the form if you're a single homeowner or joint, and even after marking the single box, each space on the form for a secondary homeowner must be filled out or you can't proceed. I ended up going with a professional brokerage, Rocket Homes, and their system was great. They sent me texts, emails, and phone calls, as soon as an agent requested a showing. I could talk on the phone with them, anytime, without incurring charges, as you do with US Realty. They helped me sell my house in 3 weeks. After posting my review of US Realty, one of their representatives contacted me and offered me a refund for signage from them that was initially declined, to take down my review. Initially, I refused. He wouldn't take no for an answer and kept pushing me. I felt sorry for him, as he kept on, giving me a sob story about how U.S. Realty was under new management and that they're changing things to better their company and don't deserve a bad review. So, he coaxed me into taking down the review. Fast forward 1 year later and I decide to give US Realty another try, as I'm trying to sell my new house because I have to move again. Unfortunately, I can't go with Rocket Homes, as they stopped offering a flat fee MLS service and focus now on the 5 to 6% commission based service. By going with US Realty, I was hoping that I'd get a different broker, one that is professional, but surely enough, I come to find out that I got the same terrible broker that I had a year ago, but what's worse is that their processes are all the exact same, even after their damage control representative assured me that they had changed. Nothing had changed, and this Mark guy is still as unprofessional as ever. But, Instead of asking for a refund or complaining, I decided to give them two weeks, to see how it'd go. After submitting my property to them, they sent me a message telling me that my property is not listed under my name, even though it has been 10 months since I bought it. Their system is clearly not up to date. They didn't bother doing a 15 second search on my county website to look up this property for confirmation. Instead, they asked me to send them a copy of a deed. Why would I need to do that, when they could just access the records online. They agreed. I sent them a message saying that this was concerning and provided them the link for information proving that this was my property. Also, they, once again, didn't process the listing correctly, and I had to have them fix it. Also, I had a real estate agent tell me that she tried to request a showing but had trouble doing so through US Realty. This took place in a matter of just 3 days. Despite this, I didn't complain and remained patient, telling my girlfriend that I'd be giving them the full 2 weeks to see what they can do. After 3 days, they sent me a refund confirmation, telling me that they were refunding me for "prior negative feedback." They charged a credit card that I haven't had in a year. They didn't have me sign a termination form for my listing, nor did they tell me that I'd be getting a refund. I just randomly got a refund to the wrong credit card. I just went online and still see my listing as active. So, they're no longer working with me, but apparently, refuse to take my listing down and give me credit to the card that I used to pay for their services. I just contacted my credit card provider and found out that US Realty charged a card on file that has been closed for almost a year. Even though this card is closed, US Realty has a recurring billing system in place, similar to what a utility company would have. This allows them full access to your new account, even though they don't have the new account information. Buyer beware! My advice for you is to avoid this company, particularly, if you're in selling in the state of Colorado. Good luck

This set up is very dishonest. You sign up with USRealty and your information is sold to other people. We've had terrible experiences with hundreds of unwanted emails. Plus, the person assigned to help us sell our home often did not return messages from area agents. It was HUGE MISTAKE to go through them. Run. You'll be terribly disappointed if you let these folks even have your email address.

They are horrible

Tech won't let me put the market commission rate in Texas. Max I can put is $100 and no tenant realtor will show my house for that price. This causes confusion. When I called csr was very rude and didn't care. I am a landlord and you lost a loyal repeat customer because of your don't care attitude.

I DO NOT RECOMMEND USREALTY.COM (1) Website not user-friendly; hard to find needed forms (2) Forms hard to find, difficult to edit/save. Took several attempts to get forms to 'save' and submit (3) Customer service is terrible. If you call and a message says they will call you back it's a lie! THEY NEVER CALL BACK! You have to keep calling until you can get through and talk to a person (4) The 'For Sale' signs they send you are worthless. They're small and geared toward advertising their brand rather than selling your home. Their info is the biggest and brightest, your home info is small in the form of and MLS#. I purchased my own sings and document holders at Home Depot (5) Your home is not listed on the most common and popular sites. I had to call to get them to post on Zillow, Redfin, etc. If you update your pictures on Realty.com site, they're only updated on their site. None of your edits make it to other sites (even after calling them and asking them to update). So you better get it right the first time. Good luck with that … normally never the case (6) There are fees at both the front- and back-end [fine print not listed when you’re initially reviewing their site/services, etc.] (~$500 total). Not the low-cost site they claim to be. They’re actually about as pricey as other FSBO sites but without the service you’d expect (or are paying for) (7) I was eventually able to sell my home, but next time I will use a different company. To get the service you need from Realty.com you must be extremely and unreasonably pro-active otherwise you will spin your wheels trying to sell your home. All they care about is their fees -- not selling your home! NO, I DO NOT RECOMMEND USREALTY.COM

Charged me some BS charge after I sold my house . Not very helpful unlike advertised

They never answer phones. On hold for hours. Changed wording of my listing without explanation. Never again.