US Patriot TacticalReviews of uspatriottactical.com

Never buy anything from Uspatriottactical.com. I bought a brand new summer weight uniform, washed it one time before I wore it, and the Velcro patches pealed off. Called customer service, said they won’t refund or replace bc I washed it. So I was sent a defective uniform and they won’t do a single thing to meet me in the middle. In my opinion, this is poor customer service.

They don't have the items. They are middle men.

Buyer beware!!! This company can’t get a simple order right!!! Ordered 2 cold weather thermal sets before Christmas. Received the shirts no problem. Was told bottoms were on back order. Every two weeks, I’d get an email with delivery dates changing yet still no product delivered to me to this date. Customer service could care less about your issues nor will they try to rectify my issues. Do not order from this company!!!! Go elsewhere!!!

This company is nothing but a scam. Don't give them any money. It is a one way trip for your money. They are billing my charge card $47.00 a month even though they were asked and said they would stop. And the $47.00 is for NOTHING. Just a big scam.

The return policy is scummy. You will need to pay $10 for the return label fee; it is digitally generated through automation, same as Amazon's return label, but you have to pay $10 for it. I'm not sure who's idea it was to implement this, but adding extra fees for trying to return an unusable product is not how you keep returning customers.

The “gear” they sell is way too expensive for this veteran. They also give give give to Ukraine, but not one mention about our US homeless veterans. I recommend shopping elsewhere for gear. Plenty of other places for that

I ordered 2 sets of summer OCPS in June because I needed these before I deploy. I never worried about the dates because I had over 2 months for them to come in. I received 1/4 pieces of clothing I ordered two days after I placed the order. I called & asked where the others were & they told me it was on back order until July 17. July 17 shows up… nothing. I call again & now the date changed to July 31…. I call again today & I’m told it’s on back order until August 25. I can’t really trust that date anymore when they keep changing it & saying it’s on “back order”. I won’t have them for the time I intended & it’s been over 2 months. Very frustrating when I ordered these purposely a long time ago for this time. If you need clothing from this place, you’re better off just taking a day trip to your nearest US Patriot store & hoping they have what you need. And yes, just to let you know, when I placed the order it said in stock just like every other review says.

I recently had a highly frustrating experience with US Patriot, and I feel compelled to share my disappointment with their shipping policy and customer service. Despite their advertised policies, I encountered significant difficulties when attempting to cancel an order and receive a refund. First and foremost, US Patriot failed to adhere to their own shipping policy. The promised delivery timeframe was clearly stated during the checkout process, but my order was not even shipped within the specified window. As a result, I did not receive my package in time for the intended purpose, causing inconvenience and frustration. When I contacted US Patriot's customer service to address the issue, I expected a prompt resolution and understanding of the situation. Regrettably, this was not the case. The representatives I interacted with were unhelpful, unresponsive, and lacked empathy towards my predicament. Instead of offering solutions, they seemed more interested in deflecting responsibility and avoiding any form of accountability. To add insult to injury, when I requested to cancel the order and receive a refund, US Patriot showed a complete unwillingness to cooperate. They cited some obscure clauses in their terms and conditions, conveniently ignoring the fact that their shipping policy was not fulfilled. It is disheartening to see a company prioritize their own rules over customer satisfaction and basic fairness. As a consumer, I value transparency, honesty, and good customer service. Unfortunately, my experience with US Patriot has been far from satisfactory. Their disregard for their own shipping policy and their refusal to accommodate my request for a refund has left me deeply disappointed. I strongly advise potential customers to reconsider purchasing from US Patriot, as their shipping policy appears to be more of a marketing gimmick than a commitment to reliable service. Additionally, their customer service lacks the professionalism and integrity that one would expect from a reputable company. In conclusion, my encounter with US Patriot has been frustrating, disheartening, and ultimately a waste of time and money. I hope that this review serves as a warning to others, prompting US Patriot to reevaluate their shipping policies and prioritize customer satisfaction and loyalty.