US Patriot TacticalReviews of uspatriottactical.com

SEP 2020 thru OCT 2020 Take all complaints to BBB (Better Business Bureau) and bypass communications with US Patriot Tactical. *go to the Better Business Bureau website and initiate a complaint. BBB will contact U.S. Patriot Tactical and they will be obligated to reply within 12 days. *US Patriot Tactical address to choose is below. 212 Candi Ln Columbia, SC 29210-8001 *Dialogue below ME: Website states items are in stock when they ARE NOT. Charged the full amount and only sent 1 of the 2 items. No replies to my emails. I placed a order though Patriot tactical on 21 SEP 2020. My order included a complete set of a Hot Weather uniform. Both items I ordered stated that the merchandise was "in stock" so I placed the order and made my payment through Paypal. Immediately after the order was placed, I was charged the full amount, BUT both items were never shipped. Most companies don't charge until the merchandise has been mailed to the consumer. In my opinion, Patriot Tactical is fully aware of this crime. On 27 SEP, I emailed their administrative team to identify the delay. They said the protest and riots worldwide is causing disruptions. I don't understand how a riot can cause a disruption in their company updating their website. To make matters more disturbing, the items they have labeled on their website (below) are from a brand called TRU-SPEC. Again another manipulation tactic. Their products are actually from a brand called PROPPER, not TRU-SPEC. I have included the Patriot Tactical link to the item I'm missing below. As of today, this company is still falsely advertising their items as being "in stock". After researching this issue, I've been able to identify multiple complaints from consumers that have also experienced these same complications with this company. All for the same exact reason; falsely advertising items as being "in stock." They are fully aware of their sales tactic to manipulate the consumer. I emailed the company again on the 30th with no response so I've exhausted my options to contact the company directly. With that being said, I don't want anything to do with this company and prefer my money back instead of wait for the items to arrive. US PATRIOT TACTICAL's reply to me on BBB: I apologize about our delay in response. We have been completely overrun and are doing everything we can. The truspec tops have been on delay, we get them in multiple times a week to fill the orders as fast as we can - however our team due to covid regulations and the fact that we are mandated to social distance is having a difficult time time keeping up. Its a perfect storm of events and we are trying. I can ship this today with next day delivery if you are open to me switching your uniform to the Propper Hot Weather Top. I have them and will personally go and ship it today if you can approve this change. Please let me know how you would like to proceed. ME: Negative. I do not approve the change. You can revert back to my initial case description with details on why I choose not to be a customer with your business. You may proceed with the full refund that was previously mentioned in my case description. I will also continue to monitor the web, and provide advice to my fellow Soldiers that face these same complications in the future.

Same issue as other reviews . ordered a vest and mag pouches . i received my mag pouches but no vest. Have emailed and called left messages. No return emails or phone calls . please look elsewhere this company will take your money and you may never get your product. Dont make the mistake I made and many others.

Company advertised product (Tac vest) as in-stock. Ordered product and paid for expedited shipping. 25 days later I discover they never had the product and were hoping to drop-ship from the manufacturer, who was on backorder. Very dishonest way to run a business.

I've always used Patriot Tactical, and they usually exceed my expectations. Not this time. I placed my order on August 15, 2020. The items I ordered all had an "In Stock" status when I ordered them, and still do today, August 31, 2020. Just got off the phone with them, and I was told they expect the items to arrive on September 25, 2020. They said my items will be sewn on then shipped using next-day air. I see a lot of negative reviews of late, hopefully it's associated with the COVID mess, but I'm not so sure. Good thing I paid for expedited shipping on my "In Stock" items. Hopefully I'll see them before October.

I ordered items on AUG 4 2020 order was still processing on AUG 10 2020. I called customer service and was told that the items were on backorder . Even though they didn't have the items my credit card was charged. Its is AUG 19 2020 and still haven't been credited.

Horrible customer service. Liars. I am a Colonel trying to order Lowa coyote boots. I order 4 Jun, 3 weeks later nothing. I call multiple times over 2 days. Nobody answers the basic phone line, so I call the GSA line, even though it is a personal order. They tell me they can’t fill the order until Aug. Deceit. Lies. Never said anything about back orders. So I changed the order to size 11.5, 2 day shipping promised. 4 days later, already on my TDY no boots, nothing. I call again. Those on back order as well. 15 July. Lies. Bad customer service. Cancel the order. But who cares right? I am just one order. I bet the GSA bulk orders get treated different. The RAs in my 4 SQs will never order from this place. Question: who are u ordering from? If US Patriot Tactical = cancel order.

I ordered an item, which claimed to be in stock, and even paid extra for priority shipping. It's been going on 2 weeks now and haven't received it. They were real quick to take my money though! Day after day now I try contacting customer service to check the status of my order, but can never get a hold of anyone. All I get is left on hold for 10 minutes, listening to the same advertisements over and over, just to get a voicemail. I've left messages with my contact info, but never get any return calls. This will be the last time I ever buy anything from US Patriot Tactical. You guys suck completely and I would not recommend your business to ANYONE!

Worst customer service I ever had. Never emailed or called me back. Did not receive all the items after a month of waiting.