caleb G.
Prolonged delays, wrong part, no resolution
I placed an order on December 4, 2025. After over a week of no movement, I followed up in mid-December and was told it would ship on December 16. It did not. On January 5, I followed up again and was informed the shipment showed no movement and may never have been picked up by UPS. A new tracking number was issued. The order was finally delivered on January 12, over a month after purchase and it was the wrong part. From January through early February, I provided everything requested: photos of the received product, box labels, confirmation of the existing device, and clarification of the part that I needed. This resulted in repeated back-and-forth, contradictory responses, and no resolution. The last correspondence on February 10, after requesting a refund, asking if the product was attempted to be installed. I replied and have since then, I have reached out multiple times via email and website chat with no response. As of now: The order is over two months old The wrong item was delivered No replacement ETA was given No proactive follow-up occurred Refund had to be requested due to lack of resolution I already purchased what I needed from another company, the product already came, and it was already installed while still being stuck with US Lock Supply, as they don't respond. This was a straightforward commercial hardware order handled with unacceptable delays and poor communication. If you need reliability, timely fulfillment, or post-purchase support, this experience raises serious concerns.