US Lock SupplyReviews of uslocksupply.com

I ordered three single cylinder deadbolts from US Lock Supply. I paid $20 per lock to have them keyed alike. The deadbolts I received were keyed differently. Further, the page said the lock came with a 6 pin keyway. US Lock Supply sent keys cut for 5 pins. When I complained, I received a curt "I don't know how that happened" - no offer to make the order right. I had to insist on a return. Then the representative had the gall to tell me to "pack them very well".

I placed an order on December 4, 2025. After over a week of no movement, I followed up in mid-December and was told it would ship on December 16. It did not. On January 5, I followed up again and was informed the shipment showed no movement and may never have been picked up by UPS. A new tracking number was issued. The order was finally delivered on January 12, over a month after purchase and it was the wrong part. From January through early February, I provided everything requested: photos of the received product, box labels, confirmation of the existing device, and clarification of the part that I needed. This resulted in repeated back-and-forth, contradictory responses, and no resolution. The last correspondence on February 10, after requesting a refund, asking if the product was attempted to be installed. I replied and have since then, I have reached out multiple times via email and website chat with no response. As of now: The order is over two months old The wrong item was delivered No replacement ETA was given No proactive follow-up occurred Refund had to be requested due to lack of resolution I already purchased what I needed from another company, the product already came, and it was already installed while still being stuck with US Lock Supply, as they don't respond. This was a straightforward commercial hardware order handled with unacceptable delays and poor communication. If you need reliability, timely fulfillment, or post-purchase support, this experience raises serious concerns.

IT'S BEEN OVER A MONTH AND NO ITEMS HAVE ARRIVED OR A TRACKING NUMBER GIVEN OT AN EMAIL WITH AN UPDATE ON MY ORDER.

I had a lock that quit working after I changed the batteries, so I contacted support. They were slow getting back to me and eventually they quit communicating with me. Next, I bought another lock as a replacement and bought the wrong model. Customer service has been slow getting back to me

I noticed an extra charge for tax. I called them out and then they canceled my order without my consent. I would find another company to buy form not a good person to do biz with!