marilyn M.
Good customer service provided!
Cliff reached out after I presented a concern to him. He was very helpful and caring. Thank you Cliff for providing customer service.
Response from usjewels.comSep 18, 2023
I apologize for the inconvenience you're experiencing with your item. As I mentioned in a previous email, tarnishing is a natural process for sterling silver when it comes into contact with substances containing sulfur. This can include household products, water, food, or even air pollution. To remove the tarnish, you can use a liquid silver cleaner, which should restore the item to its original state. A quick search on "does sterling silver tarnish" will provide ample information supporting this. All our items are coated with an anti-tarnish layer, so if tarnishing did occur, it's likely that the item came into contact with a substance that triggered it. For your peace of mind, you're welcome to have the item tested by a local jeweler to confirm its quality. If you're still not satisfied, please let me know, and I'll provide you with a prepaid return shipping label for your convenience.