Christian M.
Poor Communication
I never received the package because it was sent to the wrong address because my email was ignored. I tried emailing my new address to the seller but never heard anything back.
Response from usjewels.comJul 30, 2023
I apologize for the inconvenience caused by the non-receipt of your item. After conducting a thorough review, it appears that we never received an email from you requesting to ship the item to a different location. Therefore, we proceeded to ship the item to the address on file, following our standard practice of shipping within 24 hours. As a result, the item was dispatched promptly. To ensure effective communication, we have a phone number available on our website, which you can use to reach us directly at 888-832-3265. If you haven't received a response to your email and wish to get in touch with us, please don't hesitate to call. If you haven't received a response from us within 24 hours, it's likely that we didn't receive your email in the first place. We value your satisfaction and are here to assist you in any way we can. Please feel free to contact us through the provided phone number for further assistance. Thank you for your understanding. Sincerely, Clint US Jewels