UserlyticsReviews of userlytics.com

Response from UserlyticsSep 28, 2020

Hello Jarmila, Thank you for taking the time to review us, however, we would like to set the record straight: The reason we didn't pay you for your session was due to the fact that you were not truthful about your location. You said in your profile that you are located in the UK, but you are in fact located in a different country. At Userlytics, we take enormous care to ensure that our panel participants are who they say they are, as this is crucial for our clients. When we identified that you are located in a different country from what you defined in your profile, we removed your result from our client result dashboard and did not provide compensation, in accordance with the terms of service you agreed to. - Userlytics Team

Response from UserlyticsDec 22, 2022

Hi, we're so sorry you had this experience with us. Can you please send us a more detailed email on the issues you encountered to [email protected] in order to improve? Thank you!

Response from UserlyticsJun 18, 2020

Hey Holly, thank you for taking the time to review us, but we think this is a bit unfair. We see that you have taken 3 studies with us in our platform and we've paid you for all three, despite the fact that one of your results didn't upload properly in our system. Moreover, you mention our support not being there for you, but once again we have to disagree with you. We see that you reached out to us three times over the course of two days, and all three times when we messaged you back, you never replied. We understand that it might be a little frustrating to not have one of your results load properly, but we feel that a fluke upload error doesn't warrant a 1 star review, especially when our support team was there for you and we paid you for your time as promised.

Response from UserlyticsJan 30, 2020

Hey Jaleem, we have a series of screener questions that go before some studies to make sure our clients are getting the participants they’re looking for. If a participant is screened out before taking the real test then those screener answers aren’t used by the client. We understand you likely spent a couple minutes on the screener portion, but we confident that if you come back again to another study, you’ll be able to take the next test. Thanks for helping us make the world more user friendly :)