Userlytics Reviews | Read Customer Reviews of userlytics.com

UserlyticsReviews of userlytics.com

4.1345 reviews
Internet & Software
1200 Brickell Avenue, Suite 1950, Miami, Florida

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Userlytics

About Userlytics

Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Userlytics (userlytics.com) has 345 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: userlytics.com
Website: userlytics.com
Category: Internet & Software
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 64% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Userlytics reviews

Showing 52 reviews with 1 star · Clear filters

MissAmandaa101
Feb 28, 2022
Rubbish
Rubbish. My test was initially approved but return to the site a few weeks later to see that it's now been changed to rejected. Shambles of a company. Quite ironic that this is a site you use to test websites, however their app is very buggy itself. Maybe get some users to test your website before you offload them to other peoples? Just a thought :) Needless to say I have deleted my account.
Response from UserlyticsDec 22, 2022
Hi Amanda, we're so sorry you had this experience with us. Thank you for alerting us to the issue with your test. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look at the reason why it was rejected? Thank you!
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Cynthia L.
Feb 24, 2022
Fraud. Tell you they pay $10 but don't
It said that it paid $10 to answer the questions. I answered one, it said I wasn't right for the survey (or something to that effect.) No further mention of the $10 pay out.
Response from UserlyticsDec 22, 2022
Hi Cynthia we're so sorry you had this experience with us. Thank you for alerting us to the issue with your test. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into your pending test? Thank you!
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m U.
Jan 2, 2022
Warscheinlich nur was für US Bürger.
Warscheinlich nur was für US Bürger. Für Deutsche nicht genug test einladung 10 US Dollar Verdienst in 1 jahr für Fotos Hochladen bei einer App. Zu Tests eingeladen glaub nur 3 insgesamt in der Zeit. Daher sinnlos für Deutsche user denke Ich.
Response from UserlyticsDec 22, 2022
Hi, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. We have been launching several tests in the german region and hope you have received several invites since this post. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
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Tom Niall B.
Nov 18, 2021
Deleting my account...
Editing my previous response. Signed up a three months ago and i've only qualified for two tests since signing up out of maybe 50 sent through. Its genuinely near-impossible to qualify for any tests even if you are the perfect candidate. Deleting my account with immediate effect.
Response from UserlyticsDec 22, 2022
Hi Tom, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
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John T.
Nov 9, 2021
Very poor website with bugs
Very poor website with bugs. have gotten and passed their test for test, can't do any because it won't load and no response from their customer service for the one i did not the video couldn't load during submission. Don't bother wasting your time with this site.
Response from UserlyticsDec 22, 2022
Hi John, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our platform Can you send an email to [email protected] with the username and email address you use on Userlytics so we can look into the bugs you may have encountered? Thank you!
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Lani M.
Oct 22, 2021
Never use this website!!!
This company makes every excuse not to pay while taking all the data from you to make money for themselves. My test was "approved" and payment was "pending". I earned $10 and was waiting for the payment to be made. Then all the sudden they make the amount into $0 without notice and contacted me saying "Your recoding was not approved and please take the test again." If it's not approved then why did you doubled the rate for the second recording? Because you took my $10 that I already earned.
Response from UserlyticsDec 22, 2022
Hi Lani we're so sorry you had this experience with us. Thank you for alerting us to the issue with your test. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into your rejected test? Thank you!
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Deji D.
Sep 24, 2021
This site's Customer service is…
This site's Customer service is terrible. I constantly send emails to them but no response and they fail to pay. I also sent an email about changing my paypal email but no response. My latest test shows I have been paid. But no payment has been made to my paypal. They will just ignore you and won't respond to your emails.
Response from UserlyticsDec 22, 2022
Hi Deji, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our customer service. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
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Maik Klaumuenzer Z.
Sep 23, 2021
Der totale Qwatsch
Der totale Qwatsch, von gefühlten 100 Einladung hab ich bis jetzt an keiner teilnehmen können.
Response from UserlyticsDec 22, 2022
Hi Maik, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
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