UserlyticsReviews of userlytics.com

This company is incapable of fixing their broken Chrome browser extension so it freezes constantly which impacts the quality of test recording. Instead of fixing their extension or realizing their fault in the situation, they place the blame on testers and their incompetent support team rejects test submissions for "poor quality". Do better!

Horrible experience and simply reflects the scam that this company is, let me explain my situation, I have been working on this type of projects for half a decade, maybe more, but my point is that I know how it works, yesterday I did a long test (40+ minutes of a unmoderated study) and I had some problems with their recorder, flickering, sometimes not appearing and lagging, I spoke about it on the test to let QA know that I was having technical problems from their end, to my surprise I come around the next day and I was rejected for poor quality of audio, highly strange because I use a very particular set for this type of studies, but I suspected foul play so I chatted with support and around the conversation the support person said thst the screen was blickering with black and was unusable as a test, completely understandable but a fault on their end, but the cherry on top that was basically the recorder fault was because of my connection ¿?, the same and only that just a few minutes ago finished a 1 on 1 study with no issues of an hour with recording and transcript from my pc, then support say to me that it was my fault and they aren't going to pay for my hour of work plus having pointed out that the recorder has problems, on the same conversation they changed the reason three times (poor audio to poor video to flickering screen and even black screen across the test) not recommend to gift time to this company, I had only surveys to this point and I personally going to stick with those, this experience told me that they don't own their errors and nit pick to pay for your time. TLDR: Rejected payment for an hour test because their recorder is basically falling apart and changed reasons for rejection three times across the conversation but rejected after all, not recommend to do anything more than surveys, they nit pick to not pay.

CanI give even less! Don't waste your time with this testing! After a lot of questions, if you get the chance to do the long test, there is high chance that they pick on small things and reject it! Now it is like a trend and way of making money seems! It is easy to get people's view, not pay themand simply rate them low!!! What a scam!!! But glad to understand and catch it at first glance so I don't waste my time with them more!

I have got loads of test invites but always says we're looking for a different profile when my profile is 100% filled. It wasted my time and I could not get anything reasonable to test.

Nunca conclui uma pesquisa, sempre encerra antes .

Eu fiz tudo do feito honesto relatei tudo perdi 10 minutos para no fim ser rejeitado não percam a fazer isto eles pegam sua resposta de graça e não pagam.Fake

I was recently screened for a test at Uselytics that would have to involve a child between 9-14 years old. I asked my daughter (13) if she was up for it. She was. We passed the screen and then she took the test. Around 12 minutes. The next day, I got the text rejected because (and I quote): "There is no child taking this test". I complained and this is the answer I got: "Please know that multiple team members, including the client, have reviewed the session, and the decision was based on the voice and tone of the participant, which indicated an older user." Apparently my kid was so much for this usually brain-rot Americans. Userlytics is not a reliable source, it wastes your time and prefers not to pay you. Do not reccomend.

Bad bad bad. Didnt give money for the review. No proper instructions. I finished the review early, they didn't give money, said that you cannot finish before time ( no proper instructions of that prior to review). They are scam.