Userlytics Reviews | Read Customer Reviews of userlytics.com

UserlyticsReviews of userlytics.com

4.1345 reviews
Internet & Software
1200 Brickell Avenue, Suite 1950, Miami, Florida

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Userlytics

About Userlytics

Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Userlytics (userlytics.com) has 345 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: userlytics.com
Website: userlytics.com
Category: Internet & Software
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 64% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Userlytics reviews

Showing 225 reviews with 5 stars · Clear filters

Ram
Nov 25, 2024
Excellent support
Excellent support and prompt with Quick response time.
Response from UserlyticsMar 13, 2025
Thank you for your kind words! We’re glad to hear you had a positive experience with our support team. We’re always here to help!
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Suhel A.
Nov 23, 2024
Good analysis
Good analysis, fair pay, all good
Response from UserlyticsMar 13, 2025
Thank you for your feedback! We're happy to hear that you’re satisfied with the analysis and pay. We appreciate your support!
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Rekha C.
Nov 22, 2024
Quick timely support and resolution of issues
The timely resolution for my issue and a very informative responses for all my queries. Very quick to respond, and empathetic at understanding the issue and quick to resolve them. I had a great experience working with them. Michael at the customer support was very supportive and knowledgeable.
Response from UserlyticsMar 13, 2025
Thank you for your great feedback! We're so glad to hear that Michael was able to assist you quickly and effectively. We appreciate your kind words and look forward to continuing to support you!
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Martha
Nov 14, 2024
Brilliant customer support
Customer support respond within a minute, giving practical advices with screenshots that help to solve issues immediately. Thank you, Michael, for your professionalism and efficiency!
Response from UserlyticsMar 13, 2025
Thank you for your kind words! We’re thrilled to hear that Michael was able to assist you so efficiently. We appreciate your feedback and are always here to help!
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Johnny F.
Nov 13, 2024
The best support ever!
Now, I'm excited to have joined this site. At first, it kept sating to complete my profile, but it was already complete. I sent 1 email to support, and received notice right away that it was fixed. I clicked on the link for Userlytics, and it was repaired. Fastest I EVER had an issue fixed. Looking forward to a long relationship at Userlytics! Rob
Response from UserlyticsMar 13, 2025
Thank you for your awesome feedback, Rob! We're so happy to hear our support team was able to resolve your issue quickly. We look forward to a long and successful relationship with you at Userlytics!
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Kingsley D.
Nov 2, 2024
I have not been getting surveys for…
I have not been getting surveys for almost months now
Response from UserlyticsMar 13, 2025
Thanks for letting us know. We’re sorry you haven’t received any surveys recently. Please reach out to [email protected], and we’ll look into it for you
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Ian H.
Oct 10, 2024
Swift and helpful
Particularly responsive and prompt actions from Michael on behalf of Userlytics. He took ownership of my problem and tirelessly worked to find the core of my problem experienced, guiding me and providing invaluable support all the way. This made me feel important and valued. Excellent work Michael and the whole Userlytics team!
Response from UserlyticsMar 13, 2025
Thank you for your wonderful feedback! We're so glad to hear that Michael provided you with such great support. We'll be sure to pass along your appreciation to him and the team. We value you and your experience with us!
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Obada
Oct 9, 2024
Userlytics are awesome
Great testers support They respond to my ticket within an ahour
Response from UserlyticsMar 13, 2025
Thanks for your feedback! We're thrilled to hear that our support team was quick to assist you. We’re always here to help!
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