Britni C.
Could have been 5 stars
Honestly I had every intention of giving this company a 5 star review. I purchased a 2017 Nissan Sentra transmission. My dealings with Sam were seamless, he responded to my emails and phone calls quickly answered all my questions. The delivery was simple, it came to my home because I was not sure on the mechanic when we ordered it. Then a couple months pass and I get your typical how was our service please write a review phone call. Until I was harassed to stop making my family dinner to write a review. I was polite and said I was cutting chicken and trying to feed my 4 kids on a school night we have to do things in a timely manner. Then he called me the next day, I said I was in walmart shopping I had to check out I would try to get to it later, I was pushed to stop what I was doing and "tahe 30 seconds to write a quick review" in the line.... at Walmart. I have 4 kids, I am in school, my husband works 14 hour days. I understand needing reviews to grow a company but this is ridiclious. I have 13 phone calls in the last 6 days all to ask me to drop my life and write a review. So here I am, the last straw, I stopped folding my laundry and making my family dinner to write my review because in under 60 seconds I have 3 calls from them to ask me to write this.
Response from Used Engines IncMay 6, 2022
Hi Britni, Sorry to hear about your experience however we never ask any of our customers for reviews. We take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate this issue further. Please post your name and order details here if you feel comfortable sharing publicly. We will get back to you on a priority basis after receiving your response. You can also contact us directly at 1800-211-6691 (9:30AM-6:30PM). We look forward to hearing from you! Thank you