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Remanns Engines (used.remanns.com) has 129 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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129 approved reviews, newest moderated first
Michael G.
Bait and switch. Ordered a 2010 Civic engine with a claimed 56k miles. Received a 2006 that looked like it had 200k and a bad oil leak. Took them three weeks to ship and they refunded less than half the amount after we had them take it back. Bait and switch. Filing a claim with Amex.
Jason W.
Worst company ever !!!! No customer service!!! 1st engine fail no compression and call warrant to replace it… took them 1 more month to resend to my mechanic shop and it was fine but when I ask them for the warranty refund for the mechanic installation , they just play soccer game and said I need to notify the supervisor and they never responded back… it’s been a month past. I have notify them again that I will take legal action against them if They don’t respond back with the refund
Bill S.
Verified purchaser - DO NOT BUY FROM THESE SHYSTERS! ZERO STARS! Purchased a used engine from REMANNS.COM 6-13-22 & it was the absolute WORST EXPERIENCE OF MY LIFE. The used engine sent was DEFECTIVE enough that the Licensed Auto Repair Facility REFUSED TO INSTALL the engine received from REMANNS.COM. REMANNS "Warranty Department" stated I had to provide PROOF in the form of a compression test in order to receive a refund. I paid the Licensed Auto Repair Facility to perform the compression test - IT FAILED MISERABLY (and without reimbursement)! They have NO CUSTOMER SERVICE DEPARTMENT (contracted out to cs## at autopartsemail.biz), NO WARRANTY DEPARTMENT (contracted out to autopartsemail.biz), NO SHIPPING DEPARTMENT (contracted out to shipping at autopartsemail.biz), & after (at least) 23 emails & phone calls sent to EVERYONE listed above as well as multiple entities @remanns.com has FAILED to have a response as to HOW I CAN GET THIS UNUSABLE JUNKYARD ENGINE OUT OF THIS LICENSED AUTO REPAIR FACILITY - REMANNS IS NOT CONTACTING ME AT ALL as to how to GET THIS UNUSABLE JUNK YARD ENGINE BACK TO THEM. The only thing I can state as a positive toward the USED engine I purchased through REMANNS.COM is that I finally got a FULL REFUND of my purchase price (including core charge) for this UNUSABLE JUNKYARD ENGINE, but the PART STILL REMAINS AT THE Licensed Auto Repair Facility without ANY hope of it being removed by REMANNS.COM. REMANNS is also NOT CONTACTING ME as to IF they are EVER GOING TO REIMBURSE ME for the price I HAD TO PAY for having THE COMPRESSION TESTING DONE. Again, THE UNUSABLE JUNKYARD ENGINE REMAINS AT THE LICENSED REPAIR FACILITY, and it is APPARENT THAT I WILL ULTIMATELY HAVE TO PAY FOR THE JUNKYARD ENGINE TO BE REMOVED FROM THE LICENSED AUTO REPAIR FACILITY! I clearly see that I AM STUCK WITH THE AFTERMATH OF REMANNS.COM UNSCRUPULOUS SALES PRACTICES. Remanns was informed of my negative review - NOT ONE PEEP - They remain SILENT!
Steve A.
Do not buy anything from this company I'm fighting like hell to get them to ship me the transmission that I already paid for over a month ago
Jeremy W.
This is company is a scam. Send u junk engines and when you try to return they ghost you. They are affiliated with swengines as well. Both companies are one in the same
mel
This company is the most useless company in the world. I bought a used ford E350 from them and didn't read the fine print about the 10 day return policy. I recently called them to check on the warranty policy and that is why I found out about the warranty gimmick I could tell every person i spoke to there was happy to rub it in my face and i had a sales girl there hang up on me when i was trying to tell her that the overwhelming negative reviews they have. I called her on 888 284 2773 to see if she could reinstate the warranty in case i needed to use it. I called a manager yesterday at 4144352376 and he was so rude also.
T H.
I purchased an engine in February, didn't receive it until April. The engine was bad and no one will return my calls. I have talked to the warranty department several times and left numerous messages for Sancho Pike, Customer Service and Warranty Manager and have not received a call back. Now they are saying my warranty is void. UPDATE BEWARE, check BBB, this company also known as Remanns, SW Engines, Quality Used Engines, Southwest Engines is under Engine Shopper LLC and has 475 complaints with BBB in last 3 years and 208 in the last 12 months. Read reviews on Trustpilot also. DO NOT BUY FROM THIS COMPANY!!!!
Loulee G.
I bought a 2003 Honda Pilot engine but they sent me a Honda Odyssey. The engine was malfunctioning so I took it to the dealership to get the engine check. They said the engine was no good and all 6 sensors were bad. The engine came with a warranty but the will not honor it. The supervisor is hiding and will not take my calls. I have been trying to either get it fixed or reund and they will not do either. This company is bad and will send you cheap merchandise hides from you and will not honor the warranty that come with it. Do not I repeat do not buy your engine from here they are bad business and will take your money. They sell bad products and merchandise they will not send you what you ask for and will play games with you. Bad bad bad bad bad