Dani
Crappy
God. It was awful. We bought an engine in January of 2019. Thinking oh, it's ok, because they have a warranty that if anything happens they will replace and pay for labor. Cool. Well...less than 3 weeks after install we notice the engine is just eating oil. Like a quart+ every week. So my husband gives a call to Remanns. They tell him to put a ticket in, but they will ca him. He does. No response. He emails. No response. He calls. No response. No one is telling him what is going on. Talks to some dude bro in sales and that guy gets lippy with my husband about, "not his job" and needs to contact warranty. My husband is like, "NO ONE SAID THAT!!!" So husband calls warranty and they are all like oh yeah, policy updated and we only pay $50 bucks an hour....like I'm sorry what?!?!? Who has a mechanic that works for that little???? So my husband is like I bought in January, and warranty guy is like sorry. To bad. But we can't even help you because we need to know that's it's "really" leaking oil. A shop can tell you that. So my husband takes it to a local guy who does this sort of thing, who said he works with warranty companies. They check the engine, lo and behold! sh**ty engine, eating oil! So they call the warranty guy and he says, 1. Can you do it for less? Like less what dude? Less money, no. We charge $100 an hour and the warranty guy says no, less time? Mechanic is done. You want me to "rush" this so you don't pay as much and you still want to pay crappy? Nope. No thank you. The time's the time. Warranty guy says we'll customer (me and my husband) will have to pay the difference...$50 an hour. We are so mad!!! Like Remanns sells crappy engines. Changes their warranty policy and then expects us to just pay the difference. And we can't even get old engine back because they probably "remanufactured" that one and sold it to some unsuspected Scion owner. So....if you are looking for a Scion tc engine, not from here my friend. They took ours (which was leaking oil from the oil rings and it's only a matter of time before it blows the gasket). Just don't get an engine from here. We're putting out complaint in with the Better Business Bureau.
