Direct Express® cardReviews of usdirectexpress.com

Where to start... Unfortunately I am financially tied to Direct Express because that's how I obtain my social security payment. Yesterday, 7/2 of this month, my card was blocked, holiday weekend. I spent the ENTIRE day speaking with this representative and that representative on the phone. The majority of the time was spent on hold. If I was fortunate enough to win the "live person" lottery, I was met with disinterest in my situation. I received my social security payment yesterday and no way to access it. That is my ONLY source of income. No way to buy food or water, so I wait for Monday. I hope to speak with someone who actually cares. The CSR's in my opinion, need more training, but you can't train for empathy. If I could give less stars, I would. Good luck.

I was put on hold for 22minutes,when I finally did get a person they mumbled a talked so fast I couldn't understand what they were saying so I had to call back and be put on hold for 36 minutes. Today I'm closing out that account

Bad customer service, difficult to solve disbute charge, harddly can reach live human to solve problem,do not use this bank nothing but head ache, you account lost money and no live person there can reach to help..

I really want a negative 5 star cause I've been on hold for 2 hours and counting but they are busy not this early sorry they lie and can't answer the phones.

Not only are they holding our renewal card hostage for a second time, the last time it took 2 weeks to get the card activated and just like this time, they CANT identify what the problem is. Their staff wont identify themselves by name when asked, they are patronizing, rude and obviously accustomed to working in a dysfunctional situation and repeatedly lead the conversations to hang up. Please do not accept this card. It's baffling that they havent gotten shut down yet for deceptive pracices. They literally hijack your access to funds in a never ending send us the docs again and lets see if they get them this time....

I have had to deal with direct express now for 2 weeks while each time I call them It takes about an hour for them to answer and when they finally do It's almost impossible to communicate because they interrupt me while I'm talking . When I've asked to speak with a supervisor or someone more willing to listen to me explain my issues they either argue with me about what I'm saying or while I'm trying to tell them my personal information they interrupt me . They have made it impossible for me to access my funds , which means I can't pay rent . I can't buy food . And I've done everything possible to solve the issues . I feel like there main goal is to make accessing funds more difficult for the actual legal person who should receive them than it was for the actual criminal . If it was my choice I would not use there service . They don't want to respect the fact that some people speak english clearly and deserve to handle their financial situation with clear english and not end up getting interrupted and cut off every conversation I've ever had with them .

Worst customer service ever put on hold for hours for them not to solve a damn thing. Lose your paper work that you fax. They sent my 81 yr old father a replacement card that he can’t activate then have him send them documents to so call verify him only to say they can’t find anything he faxed over so we emailed it and still nothing I’ve never experienced such horrible customer service I’m my whole life they should be a shame of them self play with people money that are on benefits and is they’re only source of income he is an elderly man that should not be going thru this smfh

Horrible customer service , lacking knowledge about everything, don't solve problems after looking into a dispute please don't get this card