Direct Express® cardReviews of usdirectexpress.com

It takes 90-120 minutes to talk to an agent. Then you get a run around. Have spent a little over 6 hours on hold between 3 calls. My card was hacked & trying to activate the new card, still not activated. Can take 90 days to replace the stolen money. Not sure what country they are in but hard to understand & the agent said they only have a few agents & a lot of calls.

Can't resolve purchase denials. When you call in to direct express they say to call mastercard. You call mastercard and they automatically send you back to direct express. Nothing gets resolved!!!!

This is the biggest joke for a banking establishment I've ever been involved with. I would give minus stars if I could. Best advice for anyone who even thinks about using them, DON'T. They're a joke and not a funny one either. They have kept my friends money, over $15,000 for over 3 weeks now. It's caused him to loose his car, his insurance, his house, his dog died from not being able to feed him, hes lost all of his belongings and his dignity, and no where to turn or no where to go. He's now nearing a heart attack or stroke. He's already had a heat stroke and been hospitalized from their mistreatment of his monies. They asked for him to send in his ID, front and back, his SS card, front and back, and then to delay more his birth certificate. He sent it everyday for 2 and a half weeks. Then to hold his funds longer they say send it now by fax. Fax's were sent for another week. So what happened? Again they say didn't receive the information. Go figure. I believe someone wants a vacation, bonus, raise, something. Why else can't they release his monies? There's no reason in hell as to why anything can take this long. Maybe they are just a institution who keeps others money for their entertainment. Who knows but this is the most pathetic banking institution anywhere at anytime. So best advice, DONT LET THEM HAVE ONE PENNY TO CONTROL OR YOULL NEVER SEE IT AGAIN. Let me say again, minus stars is what they deserve. NOT YOUR FUNDS!! JOKE, JOKE, JOKE!!!!!

These phone operators are not helpful, and I told them (2) so. I cannot get to my money, a transaction to my bank was denied for little to no reason, and they won't let me talk to a manager.

I wouldn't even give 1 star... This provider is absolutely garbage. Not only do they steal from you, they don't have a proper costumer service phone set up and you can never get ahold of any real agent. If you are lucky enough to get to speak with a human they are rude, and can't do anything so they transfer you to another department... 17 times. This is a debit card for our disabled, and veterans whom receive GOVERNMENT benefits, and they are given such useless management for what most of them use with there only means of income. please please please save yourself the time money and hassle just have your benefits direct deposited into a bank account.

Well for starters customer service sucks. Either y'all need to hire workers or fire everyone who isn't. I have been on hold 57 minutes with no apologies. This is the worst customer service I have ever experienced. I'm glad I'm not the one using this card. And I'm calling on the behalf of someone else... Direct Express you need to do better. Unless this is your plan, to have a unsuccessful business.

You won't f****** crappy let me write the review it just should be there for me to put it on there right awayI guess I have to call it the ignored poets society that Taylor Swift completely ignores me doesn't even know I exist and that I need her help I need Travis's help too so if they could both help me that would be great but they don't even know I exist probably going to one don't even want to listen to the abusive story that's going on half a century now Direct Express just recently is hijacked my social security payments for June and July of this year 2025 and even though social security cut them off now to receive my direct deposits any longer and could only counter by giving me my August payment in a check without realizing none of them realizing all of them that without a picture ID I can't cash the check so I can't pay my bills so everything is going to get locked out I'm not going to be able to get to my possessions in time and they'll auction everything off this is not free America this is evil America we're only rich people want to be seen in the news media and I never get seen in this video on the dirt lot I am living on right now I don't have NBC CBS ABC watching how terrible my life is and what your society all yours it has never been mine has done to me for half a century and right across the street I see my storages where I'm going to lose three of my storages because nobody cares to listen to my story which is a true story of being abused for half a century and right now being abused by Direct Express and Comerica Bank and are being abused by the FBI through negligence by not following through on my complaint to them that they have committed a felony by holding back my social security payments and not responding to my pain in agony but I was holding my money like that they know I lost my wallet so I takes me time to get any kind of picture ID and by the time I do get it in the mail all my stuff will be gone 3/8x20 storages gone another one a few a mile or so away that's going to be auctioned off anytime now because no one wants to help me no one even knows I exist I see other people's viral things go on the internet that mine won't go viral because the government is behind it they are suppressing me they don't want to look embarrassed neither Los Angeles City doesn't want to look embarrassed even though they are evil cruel people so is Trump Bush Obama Clinton all you people are evil I wish a huge meteor asteroid would come and just wipe out the Earth and I could live long enough to watch you all suffer the way you're making me suffer.

To Whom It May Concern, Let me begin by saying this: I am beyond disgusted with the appalling, incompetent, and utterly ridiculous way Direct Express has handled my account. For over five months, you have had the audacity to hold MY money hostage, making me jump through endless hoops, answer nonsensical and invasive questions, and endure the absolute worst customer service I’ve ever experienced in my life. And that’s saying something. You are supposed to be a financial service. The bare minimum expectation is that you allow your customers access to THEIR funds. But somehow, you have managed to fail so epically at that basic function, I have to wonder: is this incompetence, or deliberate negligence? Because at this point, it certainly feels like theft. Every time I’ve called, I’ve been passed around like a hot potato, told conflicting stories, asked the same absurd questions over and over again, and ultimately hung up on or left with no answers. What kind of operation are you running? Why are your representatives so clueless, unhelpful, and borderline robotic? No one can ever give a clear reason why my account is locked, why my money is frozen, or what you're actually doing to resolve anything. And let’s talk about the “questions.” Are you seriously asking people to submit irrelevant paperwork, verify outdated or incorrect information, or prove their identity three, four, five times over? What game are you playing? Why are your security checks so unreasonably invasive and redundant when YOU already have my social, my ID, and my full verification history on file? I’m done being patient. I’m done being polite. You have failed me, disrespected me, and robbed me of MONTHS of financial stability. This money isn’t a luxury. It’s not a bonus. It’s MY livelihood, and your gross mishandling of my account has caused me real emotional and financial damage. I’ve missed bills, been late on rent, and gone without basic necessities while my own funds sit in your greedy, locked-down system. You are playing games with people’s lives, and it is absolutely unacceptable. I demand that my funds be released IMMEDIATELY and that I receive a full explanation in writing of why this situation was allowed to drag on for so long. If you are unable or unwilling to fix this, believe me, I will escalate this complaint to every level imaginable – including the Consumer Financial Protection Bureau, the Better Business Bureau , my state’s Attorney General, and every social platform where others need to be warned about your shady and unethical practices. This isn’t just bad customer service. It’s borderline criminal. Fix it. Now.