Direct Express® cardReviews of usdirectexpress.com

Well resently I had a issue with my card right on Sept 3 2025 I was able to pay a few bills n buy groceries through Walmart app everything went fine so I call the people they ask was anyone else using my card cause it was compromised I said I m the only one I try to purchase Amtrak ticket it say declined I had a lot of funds on that day I had to get another card yesterday it work a bit but still the same issue what going on I can't keep getting cards like this y'all mess with my money I m glad I could use atm n other things it just online purchase.

Extremely long hold. the first person answered after an hour and a half, then they couldn't figure out what was going on with my id verification, so they sent me to another representative. I was on hold for another hour and a half only to be told by the representative that I was sent to the wrong department and put me back on hold. After my phone hit 3 hours and 40 minutes, my phone cut itself off. If it wasn't for my kids needing this money, I would never have bothered with them to begin with. I would never suggest them to anyone.

One star is more than they deserve, they decided an autopay was suspicious and shut my cards off several times, this time just before payday, haven't recieved my cards and payday was yesterday. Anybody on ssdi knows we are out of everything by payday and because direct express cares about profit not people I don't have cards to buy groceries. Called customer service several times after outrageously long wait times I got to talk to customer service reps who made it clear I don't matter I should shut up and deal with it and then hang up. Migrated to another provider, I am done with direct express and their rude uncaring attitude. Comerica bank should be proud.

Incredible I have been on hold for 85 minutes!! Customer service is not a concern to Direct Express. I'm carrying an invalid card, but I wasn't told. It's Labor Day weekend, and I can't access my money. All due to Direct Express I have been holding for service for 93 minutes. Still no remedy, no explanation, no on bothers to answer the phone!!! I am so DONE with this shady company!

I would give e a zero or negative zero if I could .I purchased a laptop from Amazon and it wasn't what I wanted sent it back and got a refund .My debit card is set to expire at the end of August and direct express sent a new card to replace it .we got the refund but it went to the old card .You would think direct express would transfer it to the new card which makes more sense but no they want to do an investigation as to why the refund went to the old card which was still active when we made the purchase we activated our new card and it canceled out the card that is set to expire .so now we have to wait on a document to come in the mail and fill out a bunch of crap and wait 45 to 90 days to get our money back I dont see why they have to be so dumb at direct express they see the money in the account but will not transfer it to the new card .so we may or may or may not ever see our money again .

This card and direct express has never worked right for me. They lock me out of my account, the chip hasn't worked since the first month.

If I could give zero stars I would... the representative we talk to today was extremely rude towards me she was so rude she seem to not like her job....she was well spoken to my client but was very rude to me for some reason she was trying to argue with me when I said she was rude....I believe in customer service cause I have done it so many years but now im a cna and love to help people but from the way this lady sounded you didn't hear no enjoyment in her words she sounded like she was tired of her job honestly lol ...I don't get it if you choose that job or that kinda line of work to do that's your choice not your customers we the ones that call in when we have problems . are when its another situation concerning direct express ...In so many words its not our problem if you chosen this line of work if you dont like it quit and find something else that will put some enjoyment to your life....her customer service was ridiculous and yall should really talk your employees....

They will have you on hold for 2-3 hours. Horrible customer service!!!!!