Direct Express® cardReviews of usdirectexpress.com

if I could give it -5 I would please think long and hard before you choose this option for your social security checks The customer service is absolutely positively by far the worst I have ever encountered in my life when you read the reviews that say they are on hold for 2 hours they are not exaggerating every single time I've had to call them and I've had to call a lot I've been put on hold between an hour and an hour and 40 minutes they make it extremely difficult the customer service people are not friendly at all and it is like pulling teeth to have any issue resolved they will put a stop on your card without any notice and then make you jump through hoops to have it activated again. The only way to get results is to file a complaint first and good luck with that information took me two days to find out how to do that Good luck

Shady is the first word that comes to mind when it comes to direct Express prepaid debit card I've been fighting with these people for months to unlock my card then came January 26th I have just went to the DMV here in the state of Nevada and got a new ID so I have the paper ID they unlocked my card for 3 days I ordered two pizzas on the third day and on that third day they relocked up my card.... When I had called them and this is a famous saying that they do have cuz I've been hearing it for months resending your ID when I had just sent it in 3 days prior to that my ID card came in the mail and I emailed it to direct Express they denied it which is so epic to me because my paper ID and the car ID are too in the same it's the same thing so they approved the paper but not the ID card itself sounds shady doesn't it long story short this month March on the 9th 2026 I went to Utah and went to the social security office they moved my money to a different card that I have so direct Express no longer gets my deposits and I told them this if I'm not who I am how was I able to stop my money from going to them common sense they don't seem to have it..... But from all the past months they are keeping that money my regular checks now come to me yes starting April but all that money on that stupid card that they have locked up because they're acting like it's theirs when it's not! So this last Sunday I've sent in my stupid ID again now they want me to send it again that's the only thing these idiots can ever say send in your ID sending your ID nothing is happening I'm drowning here can't buy food I can't pay to have water can't take showers I can't have my underage daughter back yet because of this trauma I'm beyond mad... I can't even have an active phone who are they to say whether I live or die who are they to say that I can't pay my water bill who are they to say that I can't pay my space lot rent my power is getting ready to be shut off and the way that direct Express acts on the phone I've been yelled at I've been cursed that but I tell you what they have a big attitude because they're on the phone a direct express was right in front of me that they have some respect...... And every time I have talked to customer service they're all hoity snooty booty I mean they honestly really think they're running the show when they're not it's not their money that's my disability money it belongs to me now I'm thinking lawsuit so I would suggest to anyone that has direct Express get out of it or if you're thinking about getting it don't save yourself the headache trust me

Will update when this is resolved. The government opened this account for me due to needing a secondary payee. Social Security deposited a check for backpay on Feb 4th. It is March 19th, and there is still no deposit. They cannot even confirm it arrived until it clears. It has been 6 weeks. I'm petrified and absolutely screwed. Everyone knows these wait times are years as it is, and the government contracts with an entity like this?! Where is the money?! I have already called my lawyer and will be notifying the federal authorities if this does not show up immediately. Will update this review when resolved.

This company lacks customer service of any sort... As a company who primarily works with elderly customers, there should be an option other than phone calls. I have been on hold for more than 45 minutes. The online site is not recognizing my new card number or the mobile app. Calling is the only option. Why is there no chat feature?? OR anything else to support individuals with limited digital literacy? Why is this the only option to get SSI without a bank account? This is unacceptable!

Direct Express took 20.49 off my debit card today 3/7/26. They said Domino Pizza took it off because I didn’t pay for my pizza in January. That’s false. I contacted Dominos and spoke with the manager several times she said they didn’t take it off my debit card because they don’t do stuff like that. Customer Service was rude and kept saying the merchant took it off Dominos said they have nothing to do with because I dont owe them any money. Direct Express took the 20.49 off my card. Dominos said they didn’t do it. Direct Express won’t put the amount back on my card. Isn’t that like stealing?

If I could give a lower star I would this card service is the worst I've ever encountered why have 24/7 customer service I called 9 times in 2 days and never spoke to anyone please stay away from them at all cost

Absolutely Horrible!! Their customer service department are not informed nor are they polite or helpful in any way. Terrible people who don’t have answers and don’t know what to do. They hung up on me because I wanted to know why they declined my transactions while have plenty of money in my account. This was happening all day long when I tried to pay my bills. Hands down one of the worst customer service departments I have ever dealt with!

I gave it one star because I had to rate it something. I am not a direct express card holder, I was calling for a coworker. I needed to speak with a live agent, which is simply not possible. First of all, they do not offer that as one of the options, if you’re lucky enough to figure out why they would send you to a live person you could get to one that way, otherwise, no go! Please do not say you have Customer Service. I’ve serviced customers for 43 years and pride myself on making sure the customer is happy and satisfied when the interaction is complete. I am not happy, nor satisfied at this moment, as the same issue I had prior to calling your agency still prevails.