U.S. CellularReviews of uscellular.com

US CELLulAR sold me a phone with package. I requested lowest cost no frills plan and this is not what I was given. So two months in, I switched the phone to Verizon.Except the phone remained locked by USCELLULAR.I returned to the same store on South Willow Street in Manchester NH and spent $740 to pay off the stupid phone, but they refused to give me any kind of receipt- 1.5 hours while the salesperson tried to deal with US Cellular help desk- and the phone was still not unlocked. They promised it would be unlocked within 24 hours- it was not. 2 days later I called USCELLULAR customer service, they promised the phone would now be unlocked- it was not. I own the phone, I have service with Verizon I am paying for, and yet I cannot use the phone because US CELLULAR doesn't know what they are doing, or are just being spiteful.

Customer Since 2008. I have had several bad experiences, but I mean there customer service is good, but the service connections and poor signal is sad. I only keep the service because I have been with them since 2008 and don't want to change services.

I was with US Cellular for over 10 years.I switched providers for cheaper service.I left with a $0 balance.US Cell turned me into Jefferson Collections One month after I left .I made sure I was paid in full before ending my service.US Cell didn't even send me the fake bill of $161.00 they immediately turned me into collections and now my credit score dropped 34 points.US Cell won't help me in any way because they sold my account to Jefferson Capital Collections and Now Jefferson is saying I have a second account that never did exist. I feel I am being punished for leaving after never missing one payment in 10 years.

The company has execrable customer service, and indecipherable bills. I set up my account for autopay when I began, but each and every month, first, something goes wrong, and they wind up charging me penalties for nonpayment, and then instead of providing a single bill so you know what you're paying, they have some kind of rebate, but that doesn't show up for two months later, making it virtually impossible to know what you're being billed. So far, after only 4 months of service, I appear to be already overcharged by more than $100. I do not know how they keep customers.

The cell service isn't awful, but far from great. What is very, very, very poor is their home internet using D-Link. The service is dropped every 30 minutes or so. It's necessary to unplug the unit and plug it back in so that it reboots, which takes several minutes. Tried to return the router to UScellular, but they said it wasn't their problem and they wouldn't even exchange the unit. We tried repeatedly to contact D-Link, but in a year never got a response. Do not, I repeat do not lease a home internet service through USCelular. It's not expensive, but you definitely get what you pay for.

I'd give lower but there isn't an option for it. Been using it since well before covid started and had issues with connection even then. So don't even get to use the unlimited data that is paid for consistently enough for it to matter.

I was trying to get a wireless modem for my lake house in Maine. I could not get one locally as the local stores said they didn't have any. I could not order on line because I did not live where the modem was to be shipped. I called Executive Appeals and spoke with Patrick Foster who apparently reports to the CEO. He was horrible; condescending, officious and generally unfriendly. He clearly enjoyed telling me no. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine. Ultimately, my nephew went to the Brewer Maine store I had called 3 times only to discover they had a modem in the store the whole time. They seem to have no idea where their inventory is and they have no focus on customer service.

FOR THE RECORD I'M NOT YELLING I JUST WANT MANY TO READ MY REVIEW. I JUST CALLED U.S. CELLULAR AND I WAS ADVISED BY A RECORDING I HAD 29 MINUTES TO WAIT BEFORE I WOULD SPEAK TO A CUSTOMER SERVICE REP. TERRIBLE, TERRIBLE, TERRIBLE CUSTOMER SERVICE!! UNACCEPTABLE AND MEMBERS OF CORPORATE MANAGEMENT SHOULD BE EMBARRASSED OF THIS. FOR MANY YEARS (I'VE BEEN WITH U.S. CELLULAR FOR 22 YEARS) U.S. CELLULAR LIKED TO THINK THEY HAD TOP CUSTOMER SERVICE. I CAN SAY MANY YEARS AGO THEY DID, HOWEVER THEY'VE ADAPTED TO BLEND IN AND BE LIKE JUST ANOTHER CELLULAR COMPANY. THEY USE TO ALLOW TWO FREE NUMBER CHANGES A YEAR AND THEY USE TO VALUE A CUSTOMER'S TIME ENOUGH NOT TO EXPECT THEM TO HOLD ON THE PHONE 29 MINUTES BEFORE SPEAKING TO SOMEONE. IT'S SAD TO SAY BUT I WILL SAY I HAVE NO MORE INCENTIVE TO STAY WITH U.S. CELLULAR. ESPECIALLY SINCE NOW IN THIS MIDWEST AREA VERIZON'S SERVICE RELIABILITY HAS GOTTEN MUCH BETTER FROM YEARS AGO. YOU ALL DECIDE THE COMPANY YOU WANT TO BE WITH, HOWEVER FOR NEW CUSTOMERS I WOULD SAY EVEN GETTING A FREE PHONE DOESN'T MAKE UP FOR U. S. CELLULAR'S SERVICE. AGAIN, JUST PRIOR TO THIS REVIEW ON MONDAY, AUGUST 17TH, 2020 I MADE THE CALL TO U.S. CELLULAR. HOW ARROGANT OF U.S. CELLULAR IS TO NOT VALUE CUSTOMERS TIME MORE THAN THEY DO. ALSO, I DON'T BELIEVE ANY COVID-19 EXCUSES BECAUSE IF THEY ARE WEARING MASKS LIKE I DO AT WORK THEY CAN RUN FULL CAPACITY FOR THE CUSTOMER'S CONVENIENCE.