Max Miller from US Cargo Freight did an excellent job arranging the pickup of my inoperable Ford F-150. The process was smooth, and he handled all the details professionally. I appreciate his clear communication and efficiency. Highly recommended!
Response from US CAR-GO FREIGHT LOGISTICSDec 17, 2024
Thank you for the great review! We're glad Max could provide a smooth and efficient pickup for your Ford F-150. We appreciate your kind words and look forward to serving you again in the future!
SW
Steve W.
This company will screw you
This company will screw you. They low bid your arrangement and on day of pickup they claim driver is demanding more money than you signed for! They take you $200 and cover themselves in the fine print. Shifty people
Response from US CAR-GO FREIGHT LOGISTICSDec 18, 2024
We’re sorry to hear about your experience, and we appreciate your feedback. Please note that the final cost of a shipment is determined by the carriers themselves, and it can sometimes change at the last minute before we assign them the load. Factors such as seasonal demand, fuel prices, weather, holidays, and driver availability can impact pricing.
Rest assured, we never proceed with any changes in cost without first getting your approval. If there is an issue with the price, we always do our best to find a carrier that matches the original quoted amount. We understand your concerns and strive to provide the best service possible.
Thank you for bringing this to our attention.
If there’s anything else we can do for you, we’re here to help.
DT
Douglas T.
Very good job transferring the car
Very good job transferring the car. I am satisfied with the service.
Response from US CAR-GO FREIGHT LOGISTICSDec 12, 2024
Thank you for your feedback! We're glad to hear you're satisfied with the car transfer service. We appreciate your business and look forward to helping you again in the future!
CI
Cielo
Horrible Company with Unethical Service Reps.
I hired this company, and it was a terrible decision. Their representative, Jimmy Hill, promised to pick up my new truck on Friday but failed to do so. When they did not show up as promised, Jimmy Hill had not even hired a carrier yet. He said they would try for Monday. I fired him on the spot. He kept calling me, saying he found someone, but it would cost more money. I told him he was unethical and that I would never do business with him or his company again. I reminded him that they were fired and needed to refund my payment. Jimmy Hill said they would keep $50 and refund the rest. They have not done so. These people are terrible. Do not waste your time.
Response from US CAR-GO FREIGHT LOGISTICSDec 12, 2024
We sincerely apologize that your experience with us did not meet your expectations. When you requested a pickup on Friday, we did our best to find a driver as quickly as possible, and after extensive effort, we confirmed a driver for Saturday. While we understand that you were disappointed with the delay, we tried to accommodate the change and offered to cover part of the additional cost for the driver.
At no point did we request you to pay an extra $50 in "refund fees." Our intention was simply to cover some of the extra costs that the driver required for the rescheduled pickup. We also informed you that your refund would be processed promptly, as per our standard policy, and that it would reflect within a week. Our team tried to reach you regarding the refund, but unfortunately, we were unsuccessful in connecting with you.
We regret that this situation led to frustration, and we respect your decision to proceed with another company. Our team strives to provide excellent service, and we will continue to work to ensure a better experience for future customers. Thank you again for your feedback.
OB
Orgilbold B.
I would definitely work with Becky…
I would definitely work with Becky again
And great communication.
Response from US CAR-GO FREIGHT LOGISTICSNov 2, 2024
Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with Becky and appreciated the communication throughout the process. We’d love to work with you again anytime!
JS
Joseph S.
Scammed me out of my deposit
Scammed me out of my deposit. claimed no driver was available but then contact me about a new driver that was 400.00 more than listed on that fake contract they sent. If I could sue them I would. They never delivered the car and never refunded my money for no service. Please don't use them, and I will put up a review every time so they wont con anybody else out of their money
Response from US CAR-GO FREIGHT LOGISTICSOct 25, 2024
We understand your frustration, and we want to address your concerns. We did send a driver to pick up the car, but he was unable to complete the pickup. We also had another driver lined up; however, due to it being a Saturday, our office was closed, and we couldn’t secure him in time. When we contacted you on Monday, it was already late, and we understand that you had made arrangements with another company.
We want to clarify that we never sent out any fake contracts. Everything we do is legitimate, and you were made aware of our processes. If we had not delivered the car or provided services, we would have issued a refund. We attempted to reach you but were unable to connect.
Please contact us so we can work together to resolve this issue. Your satisfaction is important to us.
JL
joe L.
This company is a complete scam
This company is a complete scam. They used the lowest quotation to get the deposit, and they will increase the price before picking up the car on the agreed date. Even though they broke the contract, they will not refund the deposit no matter what u say. This may be something they often do, and it is completely It's a scam. You can only get your deposit back through legal means. Don't trust this company.
Response from US CAR-GO FREIGHT LOGISTICSOct 22, 2024
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to clarify our practices. Please rest assured that we never raise prices before pick-up. Any changes are always confirmed with our customers first, and we only send a driver for pick-up after receiving your agreement.
Regarding your deposit, we mentioned that the refund process typically takes 5 to 7 business days, and we are pleased to inform you that this has already been completed. If you would like, we would be happy to provide you with the receipt for your reference.
We genuinely appreciate your understanding and are here to assist you with any further questions or concerns you may have.
IN
Ibrohim N.
Good company
Good transportation company I am Ibrokhim👍
Response from US CAR-GO FREIGHT LOGISTICSOct 19, 2024
Thank you Ibrohim for the positive ratings. We appreciate it greatly.
