This company is outstanding!! The real quote from the beginning (not a low one to grab your business), on time, flawless service and communication that’s hard to find anymore. Finally a company with integrity, what a pleasure doing business with them.
Response from US CAR-GO FREIGHT LOGISTICSJan 3, 2025
We appreciate you taking the time to share your experience. It’s always a pleasure to know our customers are happy. We can’t wait to help you again!
ST
Steven T.
Transportation
I recently had the pleasure of using US CARGO Freight's service, and I couldn't be more impressed! From the moment I booked, everything was seamless. AMY HILL was incredibly professional, punctual, and made sure I felt comfortable throughout the entire journey. The vehicle was spotless and well-maintained, ensuring a smooth and pleasant ride. AMY went above and beyond to accommodate my schedule and even offered helpful tips about the area. I truly appreciated his attention to detail and excellent customer service. I highly recommend US CARGO Freight to anyone looking for a reliable, stress-free experience!
Response from US CAR-GO FREIGHT LOGISTICSJan 2, 2025
Thank you for sharing your wonderful experience with US Car-Go Freight! We're delighted to hear that everything went smoothly and that you felt well taken care of throughout the process. Providing excellent customer service is always our top priority, and we're thrilled that our team was able to meet your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future!
JG
John G.
Job well done
Being separated from my car is a nervous ordeal. Steve communicated well and answered all my questions. Their reasonable price was a bonus. I received my car in one piece, thanks again.
Response from US CAR-GO FREIGHT LOGISTICSJan 2, 2025
Thank you for choosing US Car-Go Freight! We understand how nerve-wracking it can be to have your car transported, and we’re glad that Steve was able to communicate effectively and provide you with peace of mind. We're also happy to hear you found our pricing reasonable, and that your car arrived safely. We appreciate your feedback and look forward to helping you again in the future!
TC
Tristan C.
Great experince
It was a great experience working with Bruce Davis. He guided me through every step wisely and provided me with a driver for $1200, which seemed a bit high, but the delivery took 5 days. Overall, I would say I would ship with him again if the need arises.
Response from US CAR-GO FREIGHT LOGISTICSJan 2, 2025
Thank you for sharing your experience with US Car-Go Freight! We’re happy to hear that Bruce was able to guide you through the process and ensure a smooth shipment. While we understand the price seemed a bit high, we’re glad that your delivery was completed as expected. We appreciate your trust and look forward to assisting you with any future shipping needs!
DL
Daniel L.
They quoted me 750.00 a couple of weeks…
They quoted me 750.00 a couple of weeks prior to pickup. At pick up the price was 1400.00. This is what they do, underbid and jack up the price when you have no time to find a new carrier. DO NOT USE THIS COMPANY. SCAM WARNING.
Response from US CAR-GO FREIGHT LOGISTICSJan 2, 2025
We’re truly sorry for the frustration this situation has caused. The initial quote you received was an estimate, and pricing can fluctuate based on factors like holidays, fuel prices, and carrier availability. We always work hard to find the best price, but sometimes carriers adjust their rates at pickup.
We understand this can be disappointing and would love to discuss it further. Please feel free to reach out to us at (888) 249-8840 or [email protected].
Thank you for your understanding.
HN
Haider N.
I had a very disappointing experience…
I had a very disappointing experience with this company. Initially, I was quoted $700 for the transportation of my car from NYC to Texas. However, as the time approached, I was informed that due to a lack of drivers because of bad weather, the cost would increase to $1200, requiring $900 at delivery.
I received text message promising that my car would be delivered on time and that everything was set, but the delivery was still late. I regret not reading reviews before making my deposit. Based on my experience, I would caution others to thoroughly research and consider alternatives before committing to their services.
Response from US CAR-GO FREIGHT LOGISTICSDec 27, 2024
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused during your experience with us. We understand your frustration regarding the change in price and delivery time.
To clarify, the initial price of $700 was a quoted estimate based on previous shipments on that route, and it is a system-generated price. As clearly stated in the contract, the final price can fluctuate due to various factors, such as weather conditions and driver availability etc. Similarly, the pickup and delivery times are estimated and subject to change based on these factors as well.
We value your feedback and are committed to improving our services to better meet customer expectations. We understand how important timely delivery and accurate pricing are, and we will continue to work on minimizing these types of disruptions in the future.
If you have any further concerns or would like to discuss this matter in more detail, we are here to assist you. Again, we appreciate your review.
JC
junior C.
Thank you for your professionalism
Thank you for your professionalism. 🫡✨
Response from US CAR-GO FREIGHT LOGISTICSDec 26, 2024
Thank you for the positive rating; it's highly appreciated.
CO
Consumer
All of these 5 star reviews are fake
All of these 5 star reviews are fake. Go check yelp and BBB. This place is a scam PERIOD. They will give you a super low price to reel you in, make you pay a deposit, and then increase the price day of travel so that you have no option but to pay it. When I called the guy out on his manipulative tactics HE DIDN'T EVEN TRY TO DENY. Rather he continuously pressured me into signing a new contract. The worst part is that he purposely called me at like 7:00 am knowing I would be half asleep and too delirious to really understand what was going on. How dare you take advantage of your customers like this. Honestly this company is pathetic and everyone who works here deserves nothing but the absolute worst. I would like to file a class action lawsuit given how many other people have been played by this waste of space poor excuse of an “LLC”. If you’d like to assist in this class action lawsuit please like this comment.
Response from US CAR-GO FREIGHT LOGISTICSDec 20, 2024
We take all customer concerns seriously and strive to provide excellent service. However, we believe this review may not accurately reflect our clients' experiences, as it lacks specific details or verifiable information. We are committed to transparency and professionalism, and we have not encountered any issues similar to what's described. We understand the impact of online reviews and recognize that sometimes misleading reviews may be posted by competitors or individuals with ill intentions. We encourage customers to contact us directly with any concerns, as we are always here to help and resolve any issues.
