USA Service DogsReviews of usaservicedogs.org

Response from USA Service DogsApr 6, 2022

Hi Muranda, We ar sorry to hear that the vest was not a perfect fit. We do offer Free Exchange on Any Equipment That Doesn’t Fit Your Dog. If you ordered an item that does not fit your dog correctly, such as a vest or collar, we ask that you contact us within 14 days of receiving your product to process a free exchange. We’re happy to send out the correct size to you, we just ask that you return the incorrect sized item(s) by mail to our office. There will be no shipping or return fee charged by us within 14 days. We may charge a restocking fee to process exchanges after 14 days. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge. Please contact us at 888-656-DOGS ( 3647) to process the replacement. Thank you.

Response from USA Service DogsApr 4, 2022

Hi Danndre, We are sorry to hear that the vest was not a perfect fit for Chloe. Please let us know exactly what size you need and we will be more tha happy to mail out a replacement to you, we just ask that you return the incorrect sized item(s) by mail to our office. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge. You may contact us for the exchange at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you.