USA Service Dogs assists thousands of people around the country with bringing their service dogs and emotional support animals with them in public, whether their disabilities are readily apparent or not. Putting your service dog in "uniform" with a vest and ID card goes a long way towards eliminating the hassle commonly encountered by those with service dogs.
USA Service Dogs (usaservicedogs.org) has 1,723 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
usaservicedogs.org
Website
usaservicedogs.org
Category
Pet Stores
Location
Farmingdale, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Every one at the support are very nice and professional how they take care a customer.
Response from USA Service DogsMay 6, 2026
Thank you for the feedback. Should you require further assistance, please do not hesitate to contact us through the following channels:
• Phone: 888-656-DOGS (3647)
• Email: [email protected]
• Live Chat: Via the help button on the bottom right side of our website
Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation:
• Monday - Friday: 9am - 8pm EST
• Weekends: 9am - 6pm EST
RH
Rick H.
it was quick ,easy and efficient
it was quick ,easy and efficient
Response from USA Service DogsMay 4, 2026
Thank you for the feedback. Should you require further assistance, please do not hesitate to contact us through the following channels:
• Phone: 888-656-DOGS (3647)
• Email: [email protected]
• Live Chat: Via the help button on the bottom right side of our website
Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation:
• Monday - Friday: 9am - 8pm EST
• Weekends: 9am - 6pm EST
BI
Bibi
Well I have some bad news
Well I have some bad news, I contacted the airline because am travelling with my small dog and they told me that they no longer honour emotional support dog to fly on plane for free it has to be a service trained dog so the $160 I spent is of no value to me after the information I received from the airline no fault of yours but that’s where am at with this situation. I thought getting a emotional support dog vest and card I would be able to travel with not having to pay for my pet but it looks like I will have to moving forward till I can get my dog service animal certified.
Response from USA Service DogsMay 4, 2026
Hi Marisa, We sincerely apologize for the unfortunate situation regarding your recent order. As stated on our website at https://usaservicedogs.org/faq, as of January 2021, the U.S. Department of Transportation has enacted new regulations that no longer categorize emotional support animals as service dogs. Consequently, airlines may now charge standard pet fees for emotional support animals.
If you plan to fly with your dog, you will need to have its classification changed to Service Dog or Psychiatric Service Dog. This process requires the dog to undergo specific service dog training and to have a letter from a qualified mental health professional.
If you believe that the registration you received does not align with your intentions, please remember that we offer a 30-Day Money-Back Guarantee. If you are not satisfied with your order, please let us know, and we will do our best to resolve the issue. If we are unable to address your concerns, particularly in cases governed by law, we kindly ask that you inform us within 30 days of receiving your items, and we will process a full refund. Please return all items from your order to our office, as a refund cannot be processed until we have received everything.
Should you require further assistance, please do not hesitate to reach out to us through the following channels:
• Phone: 888-656-DOGS (3647)
• Email: [email protected]
• Live Chat: Available via the help button on the bottom right side of our website
Our supportive team is here to answer your questions, assist with existing orders, or help you place new orders during our regular business hours:
• Monday - Friday: 9 AM - 8 PM EST
• Weekends: 9 AM - 6 PM EST
Thank you for your understanding, and we look forward to assisting you further.
Best regards,
CU
customer
Being expedient
Being expedient
Response from USA Service DogsMay 3, 2026
Thank you for the feedback. Should you require further assistance, please do not hesitate to contact us through the following channels:
• Phone: 888-656-DOGS (3647)
• Email: [email protected]
• Live Chat: Via the help button on the bottom right side of our website
Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation:
• Monday - Friday: 9am - 8pm EST
• Weekends: 9am - 6pm EST
CC
Carol C.
Speedy customer service
Applying for either service dog or ES was extremely easy. My one problem was with vest size, I needed one size larger. I used the virtual chat and received the new vest in less than a week! EXCELLENT customer service... returned in the smaller one and there was no charge. Great work you guys!
Response from USA Service DogsMay 3, 2026
Thank you for the feedback. Should you require further assistance, please do not hesitate to contact us through the following channels:
• Phone: 888-656-DOGS (3647)
• Email: [email protected]
• Live Chat: Via the help button on the bottom right side of our website
Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation:
• Monday - Friday: 9am - 8pm EST
• Weekends: 9am - 6pm EST
SK
Steve K.
Vest Exchange
My original order included a red vest for my dog that was too small. The process to return the first vest and get a second one was easy and expeditious.
Response from USA Service DogsMay 3, 2026
Thank you for the feedback. Should you require further assistance, please do not hesitate to contact us through the following channels:
• Phone: 888-656-DOGS (3647)
• Email: [email protected]
• Live Chat: Via the help button on the bottom right side of our website
Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation:
• Monday - Friday: 9am - 8pm EST
• Weekends: 9am - 6pm EST
LO
Lou
Great experience. My pup looks great in red.
My experience was very quick and easy. Customer service was fantastic. My order arrived in just a few days.
Response from USA Service DogsMay 3, 2026
Thank you for the feedback. Should you require further assistance, please do not hesitate to contact us through the following channels:
• Phone: 888-656-DOGS (3647)
• Email: [email protected]
• Live Chat: Via the help button on the bottom right side of our website
Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation:
• Monday - Friday: 9am - 8pm EST
• Weekends: 9am - 6pm EST
MH
Michael H.
The service was helpful but…
The service was helpful but unfortunately a lot of place for housing or apartments do not accept the information. We're still using it and extra papworks from doctors to show proof.
Response from USA Service DogsApr 28, 2026
Hi MIchael, We are truly sorry and as stipulated on the website, Emotional Support Dogs do not need to be trained for anything specific (although they are expected to be well-behaved). We advise you to obtain and carry a letter from a therapist or physician regarding your need for an emotional support dog because places you maybe moving to may ask to see that in addition to any registration documents. For privacy reasons we do not ask you to send us this letter. If you do not have a local therapist who can issue you this letter, we do work with several therapists who can evaluate you by phone and issue you an ESA letter if deemed appropriate. The cost for this service is currently $149 and we can usually schedule the ESA consultation for the next business day (though not guaranteed). Should you be interested or require further assistance, please do not hesitate to contact us through the following channels:
• Phone: 888-656-DOGS (3647)
• Email: [email protected]
• Live Chat: Via the help button on the bottom right side of our website
Our friendly support staff is available to answer your questions, assist with existing orders, or help you place new orders during our regular hours of operation:
• Monday - Friday: 9am - 8pm EST
• Weekends: 9am - 6pm EST
Thank you.
