USA Service Dogs Reviews | Read Customer Reviews of usaservicedogs.org

USA Service Dogs Reviews | Read Customer Reviews of usaservicedogs.org

USA Service Dogs reviews

1,723 approved reviews, newest moderated first

Iyasah C.
Mar 26, 2021
Yes timely and accurate
Yes timely and accurate
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Karen L.
Mar 26, 2021
I received the items I ordered
I received the items I ordered. They arrived very quickly.
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Rob
Mar 25, 2021
It was hard to order the proper size…
It was hard to order the proper size vest. I think a basic measurement range the dr the vest would fit would be helpful. Or, a weight range that the vest would fit...
Response from USA Service DogsMar 26, 2021
Hi Rob, We apologize for any difficulties in selecting the size of vest for your dog. We always rely on actual measurements to make sure that the vest would be a perfect fit since in most cases, weight can be inaccurate due to the different breeds of dogs. If you find that the vest you ordered does not fit your dog, we ask that you contact us within 14 days of receiving your product to process a free exchange. We’re happy to send out the correct size to you, we just ask that you return the incorrect sized item(s) by mail to our office. There will be no shipping or return fee charged by us within 14 days. We may charge a restocking fee to process exchanges after 14 days. When returning a vest, please make sure to return the vest patches as well or you may incur an additional charge. You may reach us at 888-656-DOGS (3647), by email at [email protected], or through chat with one of our live representatives by clicking on the help button on the bottom right side of the website. Thank you.
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fonze
Mar 24, 2021
service dog
received all of my dog stuff but they spelled my last name wrong , contacted them an told them , they fixed it on my paper work but wanted to charge me more money for there mistake.on the card and paper work they all ready sent out , as much as i paid for all of this they should fix their mistake and sed me the correct stuff.
Response from USA Service DogsMar 24, 2021
Hi Fonze, We apologize as we process all orders as we receive them and make no changes to them unless requested within the one (1) business days processing time or before it gets processed and shipped out. As appreciation for trusting us with your dog's registration, we will process and mail out a new card and certificate at no additional cost. Kindly contact us with the corrections at 888-656-DOGS (3647) with your order number or registration ID number and refer to this email. Thank you.
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Isaac L. S.
Mar 24, 2021
I was initially frustrated with going…
I was initially frustrated with going through registration and still being unable to fly with my dog. However, after learning more about the laws surrounding it, USA Service Dogs was informative, helpful, and prompt in taking care of any concerns that I had. Thanks again!
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Stephanie F.
Mar 24, 2021
Excelente servicio
Excelente servicio. Satisfecha con el producto.
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Anton “Anton” G.
Mar 24, 2021
Great experience
Great experience. Representives were avail to answer questions on the phone and materials were shipped very quickly.
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Yolandra G.
Mar 22, 2021
Great Products
I originally ordered a medium size ESA vest, and Goliath( Great Dane) is growing so fast I needed another vest. The process was quick as the website is user friendly and I received it very quickly. I am completely satisfied. It eases my mind knowing you care for my pet as much as I do by offering the many tips and instructions on pets and products. I suggest an arrangement of donating used vest to other pets. I didn’t want to trash it, but I no longer have use for it. Thank you
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