USA MINTReviews of usamint.com

Stuff is expensive, but they do things right.

Complete Fraud! I order a platinum coin using a card they shipped it however a week later I purchased silver eagle proofs in under 3 minutes received confirmation and again 2 days later. 6 days later got a email saying order canceled, called and they said issue with info on my card that was already charged, it was the same card I used last week that but the back room needed my eagles for eBay at double. Corruption that’s the USA now. Self interest only. Complete BS

En 2019 trate de comprar "19XE y por hoy trato de comprar 20XF sin poder lograrlo. Cuando lo intentas te manda a hacer un recordatorio, ES UNA BURLA.

no help from the live chat, could not find an order that they charged my account for! I even call on the phone and I live in Ireland. They are as messed up as congress is. Tied to place order site busy then to sold out of a coin that cost 85 dollars, and had to go to eBay to buy it for 540 dollars. I don't understand the logic, of having on line buying and then there are no products to buy. Tried to find out what a charge is on my account and they have no order!

The whole operation is geared toward scalping. Collectors are treated like a necessary evil and not customers.

I had negative issues long before the current situation but now they have something to label their short comings. Emails stating orders have shipped but they don't actually ship for up to a month after creating a shipping label. Companies are claiming an item has shipped when they purchase the label. This really needs to stop. Waited on hold listening to an ads saying to call the number I'm sitting on hold for. Estimated wait time was 3 minutes at the beginning but gave up after 30 minutes. I got on Chat and ask the status and for "Security Reasons" they wanted more information than I felt comfortable giving. All I want is the status of my order. I'm done with them, should have canceled my subscriptions before now. They're canceled now.

The mint staff are rude and basically stupid. I am a 30 year buyer of mint products. I bought the Mayflower series (All coins) and it has been "processing" for a month. Yet the big dealers are selling them "in hand" at a massive profit. I called the mint and after a 45 min hold I am told "it is processing" No kidding. I can read that on your crappy website. The mint service and website absolutly SUCK

I ordered 7 silver coins for my kids and grand kids in Early November as soon at they were available. Some how UPS and I missed each other (Not happy with UPS either) I called US Mint and explained what happened. They placed a note in my order that said I would pay for shipping again and I still wanted my order. I followed the tracking and my order was returned. I waited a couple days. Then called again to follow up. I waited on hold for over 30 minutes. I find it absurd that US Mint or what ever they are cannot give me a clear idea it I will be getting my shipment returned nor what will be happening. The US Mint does not seem like customer service nor order fulfillment is a priority for the any longer. I guess I will have to find another place to purchase my coins for the holidays for now and in the future.