USA MedicalReviews of usamedical.com

Response from USA MedicalOct 13, 2025

Hi Suzan, I'm incredibly sorry for your experience. The package was delivered! However, I see it was delivered on 10/04, which is terribly late and usually means USPS lost it for a while. I will investigate further, but I will send you an email with a gift card for your full purchase amount and some additional options for compensation for the delay. Jake [email protected]

Response from USA MedicalJun 17, 2026

Hi Sterlin, I’m really sorry. You’re right to be frustrated. If the package had not even been picked up yet after 5 days, we should not have been asking you for a review at that point. That review request was sent automatically, but that’s still on us to have set up better. More importantly, your order should have had clearer movement and communication. I’m Jake, and I’d like to personally make this right. Please email me at [email protected] or text our support line at 323-352-9131 with your order number/reference. If this was not already resolved, I’ll make sure you’re taken care of, whether that means a refund, replacement, or something extra for the trouble. We respond within 24 hours, and I appreciate you calling this out. Jake USA Medical

Response from USA MedicalJun 17, 2026

I’m really sorry to hear that. If you’re not happy, I want to understand what happened and make it right. Please email me personally at [email protected] or text our support line at 323-352-9131 with your order number/reference and what went wrong. If a refund, replacement, or another fix is needed, I’ll review it personally and take care of you. We respond within 24 hours. Jake USA Medical

Response from USA MedicalNov 21, 2022

Hi Laura - we have a 100% satisfaction guarantee, and it sounds like you are not satisfied! I see with your order number you ordered the 500mg CBG+CBD Oil - the minimum recommended dose for that bottle is 1mL per dose, have you been taking that dose size? If so, that is the minimum dose, and we recommend increasing your dose until the desired effects are achieved. As far as shipping speed, your order was created on 11/14 and delivered on 11/16 - we can't get any faster than that! Please text me at ‪(323) 352-9131‬ as I'd love to improve your experience and help you get the relief you've been looking for!

Response from USA MedicalMar 2, 2022

Hi Greg, I'd love to talk more via email about specifically why you wanted to try CBD, what dosage you're taking, and your consumption method. I sent you an email, let's figure out how to make this right for you! - Jake