USA MedicalReviews of usamedical.com

Response from USA MedicalJun 17, 2026

Hi Barbara, I’m very sorry. You deserved a clear answer about what was in the bottles you received, and it is unacceptable that you texted, emailed, and replied to order messages without getting a real response. I’m Jake, and I’d like to personally review your order and the exact product/label you received. Please email me directly at [email protected] or text 323-352-9131. If you are unhappy with the product or still do not feel you received what you ordered, I’ll make sure you’re refunded if you have not been already, and I’ll do what I can to make this right. We respond within 24 hours. Jake USA Medical

Response from USA MedicalJun 17, 2026

Hi Blanca, I’m sorry. You paid for something and never received it, and that is not acceptable. I’m Jake, and I’d like to personally resolve this. Please email me at [email protected] or text our support line at 323-352-9131 with your order number/reference. If you have not already been refunded, I’ll take care of that, or I can get a replacement sent with something extra for the trouble. We respond within 24 hours. Jake USA Medical

Response from USA MedicalJun 17, 2026

Hi Gordon, I’m sorry you asked an important question and did not receive a clear response. That should not have happened. For questions involving THC, CBD/hemp products, and workplace drug testing, the safest answer is that drug testing rules and results can vary, and we cannot guarantee how any specific test will read. If someone is subject to workplace, insurance, probation, DOT, or other required testing, they should be cautious and check directly with the testing administrator, employer policy, or a qualified professional before using hemp/CBD products. Please email me personally at [email protected] or text 323-352-9131 if you still need help with your order or product question. We respond within 24 hours, and I’ll make sure you get a real answer. Jake USA Medical

Response from USA MedicalOct 13, 2025

Hi MSanders, I'm incredibly sorry for your experience. The package was delivered! However, I see it was delivered on 10/04, which is terribly late and usually means USPS lost it for a while. I will investigate further, but I will send you an email with a gift card for your full purchase amount and some additional options for compensation for the delay. Jake [email protected]

Response from USA MedicalJun 17, 2026

Hi Nancy, I’m really sorry. This is not acceptable. You placed a large order, were charged, did not receive clear shipping information, only received part of what you paid for, and then had to keep emailing without getting a proper response. I understand why this was so disappointing. I’m Jake, and I’d like to personally review this and make it right. Please email me directly at [email protected] or text 323-352-9131 with your order info. If you have not already been refunded for the missing items or the full order, I’ll make sure that is handled. If you’d rather receive the remaining products instead, I’ll review what is available and do what I can to fix it, including sending something extra for the trouble. We respond within 24 hours, and I’ll personally make sure this gets addressed. Jake USA Medical

Response from USA MedicalSep 4, 2024

I want to clarify that the Swedish USA Medical is a separate company and operates independently from mine here in the U.S. That said, I’ve looked into your situation, and it appears your order was delivered within 5 days, and my Swedish team even offered you a gift card. If there’s anything more we can do, feel free to reach out, but I believe everything was handled fairly! Jake

Response from USA MedicalSep 4, 2024

Thanks for your feedback, Samuel. I couldn’t locate your order in our system, and we’ve reached out via email without a response. Please reach out to me directly at [email protected] so we can resolve this for you. I’m here to help make sure everything’s right. Jake

Response from USA MedicalAug 25, 2023

Hi Sharon, I know we had emailed about your order, here is the tracking confirming it was delivered 9400109104250511368890 Let me know if there is any other way we can assist you, I apologize for any inconvenience this may have caused, feel free to email us again: [email protected] or text us @ (323) 352-9131