USA JacketReviews of usajacket.com

I placed an order for the unbrella academy klaus shearling coat. I mistakenly ordered style1 when I wanted style2. The coat is well made & will be perfect for Chicago winters. However, I did order the wrong size(due to my covid weight gain, my measurements were off) anyway, customer service was quickly responsive & I was easily able to exchange for my size & correct style...thankyou

I ordered a Tron jacket in a large instead of a medium, and they were amazing in sorting out the confusion. They were polite and fast in their response. Over all five stars!

The customer service is the best I've ever had. I ordered the Akira Bomber Jacket and although they couldn't give me the patch that goes on the chest (because of Covid-19 safety issues), the quality of the jacket is great so I can't complain. And any issues I've ever had they've replied and solved within 2 business days. Very quick responses and always helpful. Thank you!

I ordered The Mission Impossible 2 Tom Cruise Blazer in 3xl and it fits very well in 3xl and the customer service is great because when I first received the blazer i thought it was not the jacket I had ordered but after comparing the jacket I had received to the jacket that is shown and also emailing USA jacket about the issue which customer service was quick to respond regarding my issue it was the jacket that is shown and I am very happy with my jacket

I purchased the Party Poison My Chemical Romance Jacket. The jacket itself looks great and seems to be of good quality. I only wish it were smaller. I'm a very petite female, and the measurements on the size chart suggested that the jacket would fit me. However, when the jacket arrived, it was much larger than expected. (I ordered a women's XS, but the jacket fits more like a men's Small or perhaps a women's Medium). This is something to keep in mind if, like me, you're a very small person. However, customer service was quick to respond regarding my issue, and though I wasn't able to return the jacket and there was no point in trying to exchange it, I was given an alternative solution. Overall, this seems like a good company if you're looking for well-made cosplay pieces.

I recieved excellent customer service from USA Jacket. I had ordered a size large in the Vikings S03 Bjorn Lothbrok Vest and it fit, but because of my broad shoulders it made me feel uncomfortable. I emailed USA Jacket and they answered me the same day. They were very helpful and worked with me on getting the size I wanted.

Jonas Kahnwald Dark Yellow Hooded Jacket. My fiance and I became such fans of the DARK series in Netflix that made us interested to get the same jacket as Jonas’. I googled and saw USA jacket offering the exact famous yellow hoodie! I immediately ordered two jackets as we wanted to wear it on our upcoming prenup photoshoot. The customer service was superb and it is so true when they said that shipping worldwide will only take 10-13 days! I am from the Philippines and I received the package on the 12th day. How cool was that right? When my fiance and I finally met, we opened the package together but the one I ordered for him didnt fit him well. It is too small for his body. I took the chance to email back Lisa of USA jacket to ask if they can send me a replacement - a bigger size. She then replied back right away and offered me two options! So so so generous and considerate! She told me that I can keep the product I received and they will send me a new one of my preferred size FREE OF COST and I will only need to shoulder the shipping fee of $55!!! I almost wanted to cry upon reading that. Now, my third jacket from them is already being processed. :’) USA jacket’s customer service is really something! And 5 stars is seriously not enough for such outstanding service they have provided me. Salute to the management and staff for establishing such excellent customer service experience! 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻 Your store is definitely highly recommended and I will definitely share it to my friends who are also DARK enthusiasts! 😊 Thank you for making one of my pre-wedding plans come true! ❤️

I ordered a Thomas Maze Runner The Death Cure Jacket and and sadly was the wrong size, the company was quick with responding and gave me options to find a solution. The jacket was great and good quality just a bit to big. Can’t wait to get my other one.