USA Health and WellnessReviews of usahealthandwellness.com

I never received the item I ordered. USA Health and Wellness did not respond to any of my inquiries. Fortunately, PayPal refunded my money.

Don’t trust a company that doesn’t list prices or reviews on their website…

I bought a Therasauna and I’m not happy with it. Only gets to 120 degrees. Poor fit and finish. Therasauna referred me back to USAHAW. I contacted USA Health and Wellness for the 30 day return and they completely blew me off. Don’t buy from this place. They are happy to take your money, but if you have any issues, too bad you’re out of luck.

Bad experience. Asked about 15 times over 3 months for manager to call. They don’t care.

I order a sauna from USA Health and Wellness in 2/2022. I was told it would take between 3-6 weeks to receive. When I had heard nothing from them, I contacted the company multiple times beginning 6 weeks after the order. Most of the time I got no response at all. Occasionally I would hear back from someone, who just gave me more empty promises. I finally received the sauna in 12/2022--10 months later! The quality of the product is poor--the door didn't shut, the roof leaked, the siding warped after two weeks, the heating coils shifted, etc...they said they would work with me but now I can't get them to respond to either email or texts. I paid almost $7500 for the sauna. No one from the company is willing to help resolve the product quality issues that I am having. I finally had to go to my credit card company to see if they could get me my money back. An exceedingly disappointing experience working with USA Health & Wellness. All they had to do was to communicate with me and work with me to resolve this issue, but they refused to and now I'm forced to see if I can get a refund through my credit card company. Be careful...

I ordered a unit with Himalayan salt bricks and a heated floor, they shipped a base unit that didnt have the features I prepaid for. Total disaster, never trust what they say, they'll sell you on promises that are smoke and mirrors. Worst experience ever, and the sauna cost over 15k. Luckily, I never gave them my credit card so they couldnt charge me for the balance due prior to delivery. Buyer beware!

I ordered and paid for my sauna on February 22,I still haven't received it. I was told it would be 2 months when I ordered it. I sent e-mail on May 6, asking for update on delivery. I received a response on May 10, saying it may be several more weeks. I haven't heard anything since. I received an e-mail on May 23 asking for a review, it said I could wait until I receive my item to submit my review. , That is what I had planned to do, but I received this e-mail today June 7 which said I will not receive any more requests for a review, so this is my review based on my experience so far.

Loved sauna when I was told it had a lifetime warranty and 100% made in America. Come to find out it was misrepresented, fine print states on heaters have a life-time warranty with a $100 deductible per incident. Furthermore, the 100% made in America was a flat out lie as the Android tablet the runs the saune is made in china!!