murray
delivery Difficulties
We paid an additional shipping fee in order to have the shipper schedule a specific time for the delivery. Well, the truck just arrives with no warning. This was a large item that we had to leave it in our unsecured driveway for half a day until we could get personnel to move it in our building. Driver acted as if he knew nothing about it.
Response from USA Equipment DirectAug 23, 2015
Murray, Please accept our apologies for the freight company's failure to notify you as requested. We try very hard to ensure things like this don't happen but unfortunately sometimes they do. I assure you that the appointment notification was on the BOL and charged. It was disingenuous of the driver not to admit this to you. I'm emailing a copy of the BOL from the shipper's website to backup my claim. I'm also going to have the freight company refund you that charge as well. I know that this doesn't change the fact that you were inconvenienced but I hope you will see that we tried our utmost best to make your transaction with us as pleasurable as possible. Thanks Greg