USA Clean Energy Association & Revolution SolarReviews of usacea.org

From the beginning it was great working with Revolution Solar. Customer service has always been amazing. Any question or issue were always addressed and handled in a quick manor. Now the issue was minor and that was a scheduling issue for our preliminary inspection, we also had to reschedule install due to extreme heat but thankfully the heat broke quick and they were able to get right in and get it done. The crew was awesome. They were courteous about the property and clean up was like they weren't even here when they were done except that we have SOLAR panels on our roof :) They explained everything to me before they left. Our installation was less than 8 hours from electrical to install of the panels. I'm hoping I can talk more people into getting solar and referring Revolution Solar to them for sure. Well more than 4 months have past since this review and we are still NOT hooked up....... It took 1.5 months for our first inspection......it FAILED due to wires toughing the roof. We thought no worries they will certainly get repairs done and get us up and running within a month at least right? Well after 2 weeks of not hearing anything I decided to call Revolution Solar to see where we were sitting with repairs, well to my suprise, they didn't know we had failed and there were no plans to get us on the schedule for repair, again we thought no worries just a miscommunication right? So Aug 31 we were installed!! 1st inspection was oct 16, repairs were finally made Nov 27......are we up and running yet? Well we are NOT as of today Jan16, 2024. I've made several phone calls to several people and finally have a "contact" person as of Dec. I have called this person on many occasions trying to figure out when our next inspection will be. We've been told he is working with the higher up people and getting a fire lit under them to make sure we get up and running....I don't smell any smoke from said fire.....We decided to start this project in June of 2023. We were told from start to finish (up and running) would be approximately 90 days, well we are 4.5 months PAST those 90 days. We are also not sure if we are eligible for the federal tax credit now since we are not operational. Did we just make a $43,000 MISTAKE?? Not only are we paying on the solar, we are still paying for our FULL electric bill. Will our solar ever be up and running? As of today Jan 16 we now have yet another NEW contact person( only the 4th person in 4 months), the obvious excuse now is since the storms we had in the area have pushed back a possible inspection date. I truly hope if you are to choose Revolution Solar that your experience is 100X's better than ours is.

Update... after posting got a call amd figures out what one of the hold ups was with the forms. They took care of filing a new permit, but it is now 14 months, 12 months from the origiinal permit, and still no power from solar, though we have the pannels ans battery backup installed. Prior post... We started our solar project in June 2022. We were told it would be a wait to get started which we figured made sense. We were told we would not have to start paying on our solar loan until our system was hooked up. A few months later they came to set up or panels, but did not have the battery. We had them wait to set up the whole system until they had it battery. By December 2022 our panels and battery were set up and we were waiting for our system to be turned on. We started paying on our loan in early 2023 thinking our system would be turned on soon. After several back and forth emails between our power company and this company, it is now July 2023 (a year after we started this whole endeavor) we have panels and a battery which are not actually hooked up and working and we got an email from our energy company saying they still do not have the correct information. Our friends who went with a different company had their panels up and working and supplying their energy with 4 months... we are now at 13 months and still are not using the solar panels/battery. We are beyond frustrated and have recommended against this company to several friends.

Stop sending people to shady solar installation companies that fail to complete the installation in a timeframe even remotely close to what they promised! They put me on touch with Revolution solar back in January. I closed on the contract on February 7th after some back and forth on contract details and was promised a 90 day installation timeframe. Solar panels went up in March. It is now July and Revolution says it will be another two months before they can even get me a timeframe for an electrician to hook it up to the grid. Assuming 2 months to get put on the calendar, another couple of weeks to finish the installation, then inspections, witness tests, PTO, etc. Optimistically, that kind of timeframe would probably take me into end of October at the soonest. That 90 day installation goal was never realistic from the start. Meanwhile, they already have my money, so now Revolution is dragging their feet and I am paying for decorative solar panels. USACEA really needs to re-evaluate who they partner with. Edit 1: Dave from USACEA has reached out to me and said they he will do his best to help. I appreciate the communication and I am more than happy to give them a higher rating based on results. Edit 2: On July 28th, we coordinated the electrical install date for Wednesday August 9th. Since the 28th I did not receive any word of timeframe as to when they would arrive or how long they would need. So naturally I took the whole day off work. By 12:30 PM, nobody showed up or called, and I still could not get any answers. So I refuse to waste any more PTO on this nonsense. My review remains solidly 1-star.

Company was quick to install the solar panels but has failed multiple city inspections and dte inspections. It's been months now and I still can use the solar that I'm paying for. The company just keeps blaming the contractors they use. They don't seem to want to help and just keep making excuses. Do not buy from these people. You will regret it. Also I might add in that they had scheduled 4 different times for different things from measuring and installing that they canceled on hours after they were supposed to be there. Most of the time I had to call them to see when they would be here. Very unprofessional business. Update: 7/6/23. Dte made them come back out to finish installing what was already supposed to be installed. What was submitted to dte is different then what was done on the house. They made me miss another days work to hopefully finish what was supposed to be done months ago. Update 8/2. Dte was out again yesterday and they failed another test. I honestly don't know how a company who specializes in this can fail so many inspections. Please do not buy from this company, I don't want anyone to have to go through what I am with these people. 8/24/23 dte was out today and the solar failed the test again. Now have to keep waiting for revolution solar to come out and repair what failed and then another 3 weeks for dte to come out again to probably fail it again Update: 10/18/2023. Dte was out again today and failed another inspection. Called revolution solar and left messages for someone to call me back. This is ridiculous.

Installation was done four months after the project started, but it is now a year later, and they still haven’t activated my system. Would not recommend under any circumstance. Find someone else.

I have never had a worse experience with any company in my life. They are stock full of liars ready to try to tell you anything they think you want to hear and not follow through with any of it. Their initial sales pitch includes a line about the worst case scenario being a three-month installation. I've been waiting a year now and they still don't have mine set up. Their sales pitch also includes some lies about not owing a dime until the system has been up and running for over 30 days. Currently, I am still paying a $350/month utility bill PLUS the loan payment for the panels on top of it. My utility bill has gone up significantly in the year I've been waiting on my installation, TWICE. There are also lines in their pitch about referral bonuses and such but I'll never see a dime of that money either. I had over 20 people excited about beginning their own projects but, after seeing what I have to deal with, none of them will deal with this company. Eight of them found other companies to do their project and their systems have been up and running for a few months already - AND NONE OF THEM STILL HAD TO PAY FOR THEIR PANELS AND THEIR UTILITY BILLS AT THE SAME TIME. Six of them got comparable systems for a few thousand dollars cheaper and the other two got about the same deal I did. If this company were able to do even a halfway decent, timely installation, I would be collecting at least $8000 in referral bonuses right there! I'm not trying to talk anyone out of going solar because there are legitimate, competent companies out there. I'm just suggesting that you find one of them instead of dealing with the nightmare that I have. I even have a rental property that I told them I want to get done as well but I'd never even consider that with this company, even if they offered to do it for free. I'm contacted once a month, MAYBE, and told the same thing every time, word-for-word: whoever I'm talking to "is going to dig into this to find out what the hold-up is and light some fires... they are going to escalate this straight up the ladder to the top and get some things moving! They are going to figure out why I'm not getting my reimbursement checks and make sure those are expedited!" Well... it got "escalated to the top" the first time nine months ago and six times since them and nothing has changed yet. Either it's all just scripted lip-service or the people at the top don't care any more than those at the bottom. Do yourself a favor and don't get scammed!

We were contacted May of last year by a sales associate and had everything explained to us with the promise we would be up and running in 90 days. Solar panels didn't show up or get installed or put on till November. Then nothing. I called the contacts for the company and everything goes to voicemail immediately. Nobody answers their phone or calls me back. They will call my wife but not me. Finally in December the electrical was started. It took 2 different trips 3 weeks apart to do that portion, but to get it completed we had to call and get them moving. Then we had to wait till placards show up to place on the panels and disconnects that finally showed up after we called and climbed over them to get it done. The state inspector has passed the install but we are now waiting on more placards to show up and who knows when that will happen. We are back to not having phone calls returned and/or being told there was a miscommunication somewhere. We are 10 months into something we were told would be up and running in 90 days. This is the most inept company I have dealt with in my life. Poor communication, but be warned, when you make a call to them they will talk to each other about a message you have left. I found that out when I talked to a person in the offices. They will promise you the moon and give you nothing. I would steer clear of this company at all costs. Save yourself a bunch of headaches, time, effort, and money. Don't even call them. They are a total waste of time. Update; Shortly after I put up this review, they called my wife's phone and asked for me. She put the phone on speaker and I explained that if they want to talk to me, call my phone. They told me they didn't have my number. I called them a liar as I have left my number every time I called them. Then my number was suddenly found. Long story short, after angrily telling them they had 2 weeks to finish the job or they could get everything off my roof and pay for a new roof, the final placards showed up at my house after a 3 week wait I was told would only be 2-3 days. I I formed them to get a person to my place immediately and finish the job, a person showed up 4 hours later and put the placards in place. I stand by my earlier statements to avoid these people at all costs. We invested too much money before anything was started to appease them and all we have gotten in return was stress, anger, and a serious dislike for any representative of this company. There is nothing they can do at this point to make me say anything positive toward or about them. If you are looking for professionalism, look elsewhere.

They took a long time to instal the panels, once they were installed they forgot to place some stickers. The electric company could not install the meter until those stickers were on. The hole process took 8 to 9 months. It was very stressful.