USA Clean Energy Association & Revolution SolarReviews of usacea.org

Response from USA Clean Energy Association & Revolution SolarJan 9, 2024

Dear George, We are sincerely grateful for your feedback and are relieved to hear that our team was able to assist you effectively during the challenges with the utility company. It's our top priority to ensure not just a smooth installation process, but also to provide support and solutions during unexpected difficulties. We apologize for the inconvenience you faced due to the missed schedules and paperwork issues with your utility company. It's disheartening to know that your family had to endure a period without power. However, we're glad that our installers were able to offer temporary lighting solutions and advocate on your behalf to rectify the situation swiftly. At Revolution Solar, we understand that the installation process can sometimes involve complexities, and we're committed to making it as hassle-free as possible for our customers. It's heartening to know that our team's efforts were beneficial in keeping your lights on and mitigating the frustration. We appreciate your patience and trust in us during this process. Please don't hesitate to reach out if there's anything more we can do to assist you or enhance your experience with solar energy. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 9, 2024

Dear Christine Topping, First and foremost, we want to extend our sincerest apologies for the distress and inconvenience you've experienced. It's deeply concerning to hear about the challenges and frustrations you've faced throughout your project with Revolution Solar. Your experience is far from the high standard of service we aim to provide, and we take your concerns very seriously. Regarding the lengthy installation process and the subsequent performance issues with your solar system, we understand your disappointment and the financial strain this has caused. It's unacceptable that you've felt the need to step in as the project manager, and that your attempts to reach out for support have gone unanswered. We want to assure you that we are committed to resolving these issues as a matter of urgency. To address your situation specifically and effectively, we will be reaching out to you directly today to discuss the next steps. Our goal is to not only rectify the performance issues of your solar system but also to restore your confidence in our services. Please expect a call or email from our customer service team shortly. We are dedicated to finding a solution that works for you and ensures that your solar system delivers the efficiency and savings you were promised. Again, we apologize for the stress this has caused and thank you for bringing these issues to our attention. We are committed to making this right. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarDec 11, 2023

Dear Reed Testy, We sincerely apologize for the issues you are experiencing with the solar panel system and the significant discrepancy in the energy production compared to our initial projections. It's clear that this situation is far from the standard of service and reliability we aim to provide at Revolution Solar, and for that, we are genuinely sorry. Your concerns regarding the promised energy output and the lack of resolution since you raised this issue in August are very concerning to us. We take your feedback seriously and understand the frustration and inconvenience this must be causing, especially with the added responsibilities of running a small business. Please rest assured that we are committed to addressing this issue as a matter of urgency. We will reach out to you today to discuss the necessary alterations or improvements to bring your system's production up to the promised level. Our goal is to resolve this matter to your satisfaction and to ensure that your solar system meets the expectations set out in our initial proposal. We value your trust and want to restore your confidence in our services. Thank you for bringing this matter to our attention, and we look forward to resolving it promptly. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarNov 22, 2023

Dear Jake Carpenter, Thank you for your continued patience and for communicating with us about the challenges you've been facing with your solar project. We are truly sorry that the situation, particularly regarding the delayed reimbursement and the repeated inspection failures, has not been resolved to your satisfaction yet. We understand your frustration and the impact this ongoing issue is having. Please be assured that we are actively working to address these concerns. We're committed to ensuring that all aspects of your installation are in compliance and that the reimbursement process is expedited. Your experience is important to us, and we want to resolve these matters promptly. We will keep the lines of communication open and continue to work diligently to address and rectify the issues you've faced. Thank you again for your understanding and for allowing us the opportunity to make this right. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarNov 20, 2023

Dear Lisa & Scott Stocksleger, Thank you for your follow-up. We deeply apologize for the ongoing issues and the frustration caused by the lack of resolution regarding your solar panels. We understand the seriousness of your situation, particularly with the financial implications of the payments and your electric bills. We want to clarify that we did attempt to reach out on Friday and left a voicemail, but unfortunately, we were unable to connect with you. We are committed to resolving this matter and will make another attempt to contact you directly today to address all your concerns comprehensively. Your experience and satisfaction are of utmost importance to us, and we are dedicated to finding a prompt and effective solution. Thank you once again for your patience, and we sincerely apologize for the inconvenience you've faced. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarNov 6, 2023

Hello Keith, We appreciate your patience and understand that there have been ongoing discussions regarding your project. Our records indicate that communication was halted on your request for legal consultation back in August. Now that we have the necessary contact information for your legal representation, we will ensure that our next steps are in accordance with the guidance provided by your counsel. We are committed to resolving any outstanding issues and completing your project to your satisfaction. Our team will be in touch with your lawyer to discuss the best way to move forward. We apologize for any inconvenience this situation may have caused and thank you for your continued patience. Best regards, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarOct 23, 2023

Hi Curtis, We apologize for any inconvenience you've experienced. We want to assure you that we are actively working to address your concerns. We attempted to reach out to you at 2:30 MST on 10/23/2023 and also sent a text message to provide updates and discuss the next steps. Unfortunately, we were unable to connect with you. We are committed to ensuring your installation is completed to your satisfaction and are eager to provide you with any necessary updates and information. Please feel free to reach back to us at your earliest convenience so we can address your concerns promptly. Best regards, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarOct 13, 2023

Hi Joshua, We're truly sorry to hear about your experience and apologize for the inconvenience you've encountered. We understand your frustration and disappointment, especially with the communication gaps and delays in the installation process. We take your feedback seriously and are committed to addressing your concerns promptly. Our team is looking into the specifics of your case to ensure that the necessary steps are taken to resolve the issues you’ve faced. We want to assure you that a member of our team will reach out to you shortly to provide updates, address your concerns, and ensure that your installation is completed to your satisfaction. We are working diligently to ensure that your solar panels are operational as soon as possible. We appreciate your patience and understanding as we work to make this right. Warm regards, Revolution Solar