USA Clean Energy Association & Revolution SolarReviews of usacea.org

Response from USA Clean Energy Association & Revolution SolarJan 24, 2024

Dear Jim Hessenius, First and foremost, thank you for taking the time to provide your feedback. We sincerely apologize for the delays and frustrations you've experienced with the installation process. It's clear that we have not met the expectations set at the beginning of this project, and for that, we are truly sorry. We take full responsibility for the issues you've faced and the lack of timely communication. The situation you described is not indicative of the standards we strive to uphold at Revolution Solar. We understand that the delays and our response have been unsatisfactory, and we are committed to rectifying this situation. To address your concerns directly and expedite the completion of your installation, our team will be reaching out to you today. We are also reviewing our partnership with our subcontractors, including Tru Solar, to ensure better coordination and efficiency in our processes. Please know that we value your business and are dedicated to resolving this matter to your satisfaction. Your experience provides us with important insights that we will use to improve our service delivery. Thank you for your patience and understanding as we work to resolve this. We are committed to ensuring a positive outcome for you. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Kim Shaffer Croston, Thank you so much for sharing your experience with Revolution Solar. We truly value the time you've taken to provide this feedback, as it is essential in helping us enhance our service quality. I'm deeply sorry to hear about the difficulties you've faced during your solar installation process. It's very concerning to us that your experience has been marked by communication issues and missed deadlines, particularly when we strive to offer seamless and efficient service. Please accept our heartfelt apologies for any inconvenience and frustration this has caused. We take your concerns seriously and are committed to making things right. I want to assure you that we will be reaching out to you today to discuss the specifics of your situation and to expedite a resolution. It's our priority to ensure that the remainder of your installation is handled with the utmost care and efficiency. Understanding that each region, including Iowa, has its unique challenges, your feedback is invaluable in helping us improve our services and communication strategies in these areas. We're dedicated to learning from your experience to prevent similar issues in the future. Please feel free to contact us directly at 1-888-661-2217 for further assistance or to continue this conversation. Our team is ready to provide the support and answers you need, and I am personally available should you wish to discuss any aspect of your installation process or concerns. Thank you again, Kim, for bringing this to our attention. We are committed to turning your experience around and ensuring that your solar installation journey with Revolution Solar reflects the high standards we aspire to deliver. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Greg and Pamela Jenn, Thank you for taking the time to share your concerns with us. We understand how important clear and honest communication is, especially when it comes to financial matters such as rebates and investments in solar energy. I am truly sorry to hear about your experience and any misunderstandings regarding the government rebate. At Revolution Solar, we strive to provide accurate and transparent information about all aspects of solar installation, including any available rebates or incentives. If there has been any miscommunication or misinformation provided on our part, please accept our sincere apologies. To address this issue promptly and thoroughly, we will be reaching out to you directly to clarify the details of the government rebate program and to understand where the breakdown in communication may have occurred. Our goal is to ensure you have all the correct information and to rectify any mistakes that were made. We also encourage you to contact us at your earliest convenience so we can discuss this matter in more detail. You can reach our customer care team at 1-888-661-2217, or you can contact me personally via email. Your satisfaction and understanding are our top priorities, and we are committed to resolving any concerns you have. Please know that we take your feedback seriously, as it helps us improve our services and the way we communicate important financial information to our customers. Thank you again for bringing this to our attention, Greg and Pamela. We are here to support you and provide clarity on this matter. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Kyle Larson, Thank you for sharing your experience with us. We highly value your feedback as it is essential in helping us improve our services. I'm truly sorry to hear about the challenges and disappointments you've faced with the communication and management of your solar project. The situation you've described, particularly the delays and issues with project management, is not reflective of the standards we aim to uphold at Revolution Solar. Please accept our sincerest apologies for any frustration and inconvenience this has caused. The issues regarding the installation and the missing equipment are concerning, and we take full responsibility for the shortcomings in this process. We are committed to rectifying these issues as quickly as possible. I assure you that we will reach out to you immediately to address the outstanding concerns, particularly the missing equipment, and to ensure that everything is resolved to your satisfaction. Your experience with multiple project managers and the lack of efficient coordination is something we are taking seriously. We are reviewing our internal processes to identify and implement improvements in our project management and communication strategies. In the meantime, we invite you to contact us directly at 1-888-661-2217, so we can expedite the resolution of your concerns. Your feedback is invaluable in helping us enhance our customer service, and we are eager to turn your experience around. Thank you again, Kyle, for bringing these issues to our attention. We are committed to ensuring that your solar installation meets the high-quality standards and efficiency that Revolution Solar is known for. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Cliff Van Zandt, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback as it is vital for us to understand how we can improve our services. I am genuinely sorry to hear about the challenges you have faced with our service after the installation of your solar system. The issues you've outlined, particularly concerning the performance of the system and the delayed response to your concerns, are not in line with the level of service we aim to provide at Revolution Solar. Please accept our sincerest apologies for the frustration and inconvenience this has caused. We take your concerns very seriously, and I want to assure you that we are committed to resolving these issues promptly. We will be reaching out to you immediately to address the performance issues of your solar system and to ensure that the promised bonus check is issued without further delay. Your feedback regarding the difficulty in reaching our team and the unsatisfactory responses you have received is concerning. We are reviewing our customer service processes to enhance our responsiveness and ensure that our team provides accurate and helpful information. We would also like to invite you to contact us directly at 1-888-661-2217, so we can prioritize the resolution of your issues. Our goal is to ensure that you are fully satisfied with your solar system and the service you receive from us. Thank you again, Cliff, for bringing these matters to our attention. We are eager to address your concerns and demonstrate the high level of customer care that Revolution Solar is committed to providing. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear [debgjeffyahoo.com], Thank you for taking the time to provide your feedback. Hearing from our customers is essential for us to improve and provide the best service possible. I am truly sorry to hear about the difficulties you have experienced with your solar panel installation. It is concerning to learn that your system has failed inspection multiple times and is still not operational. This is certainly not the level of quality and service we aim to deliver at Revolution Solar. Please accept our deepest apologies for the inconvenience and frustration this has caused. We understand the seriousness of your concerns, especially regarding the impact on your property. We are committed to resolving this issue as swiftly and efficiently as possible. We will be reaching out to you promptly to address the inspection failures and to ensure that your solar panels are installed correctly and functioning as they should. Your experience is important to us, and we want to make things right. In the meantime, we encourage you to contact us directly at 1-888-661-2217, so we can prioritize your case and provide immediate assistance. Our team is ready to work closely with you to resolve this matter to your satisfaction. Thank you again for sharing your experience. We are dedicated to ensuring that your solar panel installation is completed to the highest standard and that any concerns you have are fully addressed. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 19, 2024

Dear Lisa, Thank you for sharing your feedback with us. We take every comment from our customers seriously, as it helps us identify areas where we need to improve. I am very sorry to hear about your experience regarding the rebates and the lack of response from our team. Providing accurate information about rebates and maintaining open communication are fundamental aspects of our service at Revolution Solar. Please accept our sincerest apologies for any confusion or inconvenience this may have caused. We understand the importance of the rebates in making solar installations financially viable, and we are committed to addressing your concerns promptly. We will be reaching out to you directly to understand the specifics of your situation and to provide clarity and assistance regarding the rebates you were expecting. We also acknowledge and take responsibility for the lack of communication you have experienced. This is not the standard of customer care we strive for, and we are taking immediate steps to ensure that your queries are answered and concerns are resolved as quickly as possible. In the meantime, we encourage you to contact us directly at 1-888-661-2217, so we can give your case the attention it deserves. We are here to support you and ensure that you receive all the benefits associated with your solar installation. Once again, thank you for bringing this to our attention, Lisa. We are eager to resolve this issue and restore your confidence in Revolution Solar. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 12, 2024

Dear Nathan Hughes, First and foremost, I want to sincerely apologize for the frustration and inconvenience you have experienced with the installation and current status of your solar system. Thank you for bringing these issues to our attention. We deeply regret that your journey with us has not been up to the high standards we strive to maintain. We understand how disappointing and distressing it can be to face such delays and communication challenges. Please know that it is never our intention to leave our clients feeling unsupported or misinformed. We are taking your feedback very seriously and are committed to resolving these issues as swiftly and efficiently as possible. Regarding the varied explanations you've received and the issue with the necessary inspections, we acknowledge our responsibility in this matter. We are actively working to rectify the situation and ensure that your system is up and running correctly. We will reach out to you today to discuss the next steps and provide a clear, cohesive plan to resolve these issues to your satisfaction. We value your patience and trust in us, and we are dedicated to restoring both. Please expect a call from our team to discuss a prompt and effective solution. Your experience is important to us, and we are committed to making this right. Thank you again for your honest feedback. It is crucial in helping us improve and ensure that we provide the service our customers deserve. Sincerely, Revolution Solar