USA Clean Energy Association & Revolution SolarReviews of usacea.org

Response from USA Clean Energy Association & Revolution SolarFeb 9, 2024

Dear Pauline Williamson, I'm truly sorry to hear about the difficulties you've encountered with our service. It's distressing to learn that despite your payments and efforts to communicate with us, your solar system is still not operational. This is far from the standard of service we strive to provide, and I sincerely apologize for the frustration and inconvenience this has caused you. We take your concerns very seriously, and I want to assure you that we are committed to resolving this matter promptly. Your decision to stop auto payments is a clear indication of the severity of your situation, and we understand the urgency to address your needs. Immediate actions are being taken to ensure your case receives the attention it deserves: - I am personally overseeing that your case is escalated to our highest level of customer support. A dedicated team member will reach out to you within 24 hours to thoroughly discuss your situation and outline the immediate steps we will take to resolve the issue. - We will conduct a comprehensive review of your account to understand the delays and lack of communication you've experienced. Our goal is to identify a swift solution to get your solar installation completed and operational as quickly as possible. - We recognize the importance of clear and consistent communication, especially in situations like yours. We are committed to keeping you fully informed throughout the resolution process and will ensure that you have direct contact with a team member who can address any questions or concerns you may have. We understand the impact this situation has had on you and want to make it right. Our priority is not only to resolve the current issues but also to regain your trust and confidence in Revolution Solar. Thank you for bringing this to our attention. We appreciate your patience as we work to rectify this situation and hope to restore your faith in our commitment to customer satisfaction. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarFeb 9, 2024

Dear Todd, First and foremost, I want to sincerely thank you for taking the time to provide us with your feedback. It's through comments like yours that we can address and rectify our shortcomings to improve our services. I'm truly sorry to hear about the challenges you've experienced following your payment, especially regarding the lack of communication and the incomplete status of your system. This is certainly not the level of service we aim to provide, and I understand how frustrating this situation must be for you. Please rest assured, Todd, that we are taking your feedback seriously and are already looking into the matter. We are committed to ensuring that your system is fully installed and operational as swiftly as possible. To that end, I will personally ensure that a member of our team reaches out to you today to address your concerns, provide you with a detailed update on your system's status, and establish a clear line of communication for any future inquiries or support you may need. At Revolution Solar, we strive for excellence in all we do, and we recognize that we have fallen short in your case. We are dedicated to not only resolving the current issues but also to learning from this experience to prevent similar situations in the future. Your satisfaction is our priority, and we are determined to make this right. Thank you once again for bringing this to our attention. We value your trust in Revolution Solar, and we're committed to restoring that trust. Please look forward to our outreach today, and do not hesitate to get in touch with me directly if you have any further concerns or require immediate assistance. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarFeb 9, 2024

Dear James Borkowski, Thank you for taking the time to share your experience and concerns with us. We truly appreciate your patience and understand the frustration you've encountered due to the delay in getting your microinverter replaced. It's disheartening to hear that your efforts to reach out for assistance have not been met with the prompt and attentive response you deserve, especially after the initial success of your solar system's installation and operation. I want to extend our sincerest apologies for the inconvenience and lack of communication you've faced. It's clear that we need to do better in ensuring our customers receive timely and effective support, particularly in situations where equipment maintenance is crucial for your system's performance. Please be assured, James, that addressing your issue is a priority for us. I am personally looking into this matter to ensure that a member of our team contacts you within the next 24 hours to schedule the replacement of your microinverter. We will work diligently to resolve this as quickly as possible and to make certain that your solar system returns to its optimal performance level without further delay. Your satisfaction and trust in Revolution Solar are incredibly important to us, and we are committed to making this right. We also aim to learn from this experience to improve our processes and prevent similar situations from occurring in the future. Thank you once again for bringing this to our attention. We are grateful for your understanding and look forward to resolving this issue to your satisfaction. Please feel free to reach out directly should you have any further questions or concerns in the meantime. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 31, 2024

Dear Carmen V, Thank you sincerely for taking the time to share your experience with us. We truly value your feedback and are genuinely sorry to hear that your interaction with Revolution Solar did not meet your expectations. Understanding and addressing your concerns is our top priority. First and foremost, we apologize for any miscommunication or misunderstanding regarding the tax rebate and the energy output of your solar system. It is never our intention to mislead our customers, and we are committed to rectifying this situation. The issues you've encountered with reaching our team are concerning, and we assure you that we are actively investigating the matter to ensure prompt and effective communication in the future. Regarding the tax rebate, we would like to clarify any discrepancies and provide you with accurate information. We also want to understand and address the issue regarding the energy production of your panels. To do this effectively, we would appreciate the opportunity to connect with you directly. As maintaining your privacy is important to us, we kindly ask that you contact our dedicated customer service team at [provide a direct contact method] at your earliest convenience. This will enable us to delve into the specifics of your situation and work towards a satisfactory resolution. Please rest assured that Revolution Solar is fully operational and committed to upholding the highest standards of service and integrity. We take your allegations of unfair and deceptive practices very seriously, and we are dedicated to investigating these concerns thoroughly. Your experience and satisfaction are of utmost importance to us, and we are eager to turn your experience around. We look forward to the opportunity to speak with you and work towards restoring your trust in our company. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 31, 2024

Dear Steve Chmielewski, Thank you for taking the time to provide your feedback. We truly regret to hear about your disappointing experience with Revolution Solar and sincerely apologize for any frustration and inconvenience you have faced. It's our goal to ensure every customer receives attentive and efficient service, and it seems we fell short in your case. We are concerned to learn about the issues you've encountered, particularly regarding communication and the handling of your rebate. It's disheartening to hear that you felt passed around and unattended to, as our aim is always to provide seamless and supportive customer interactions. We also take your comments about being pressured to remove a negative review very seriously and would like to assure you that this does not align with our company values or policies. Regarding the $1000 you mentioned, we are keen to investigate this promptly and ensure that any commitments made by our team are honored. We also want to reassure you that monitoring your solar system is a priority for us, and we are eager to address any concerns you might have in this area.

Response from USA Clean Energy Association & Revolution SolarJan 29, 2024

Dear Jacob Landes, Thank you very much for sharing your detailed experience with Revolution Solar and USA CEA. We are delighted to hear that you had an overall great experience with the solar installation process, despite some of the inevitable delays that can occur in such comprehensive projects. We appreciate your understanding regarding the time taken for the initial paperwork, panel layout planning, and the installation process itself. Our team works hard to ensure that each step is handled with care and precision, and we're glad that this was evident in your experience. It's also great to hear that the financial aspects, such as the loan and tax credit arrangement, were smooth and beneficial for you. Your feedback about the communication is extremely valuable to us. We strive to keep our customers informed at every stage, and we acknowledge that there's always room for improvement in ensuring consistent communication. Your experience serves as a reminder for us to continually enhance our communication strategies. Moreover, we're relieved to know that the issues with your energy company were resolved in a timely manner by our team, and it's heartening to hear that you noticed and appreciated the efforts made, even when not explicitly communicated. A huge thank you for acknowledging the hard work of Aaron, Jacob, Lakoda, Kelvin, Katherine, and everyone else involved in your project. Our team members will be thrilled to hear that their efforts have been recognized and appreciated. We're excited for you to start enjoying the benefits of your solar installation and harnessing the power of the sun. Remember, we're here for any further assistance or questions you might have as you embark on this sustainable journey. Thank you once again, Jacob, for choosing Revolution Solar and for your kind words. We're looking forward to supporting your solar needs in the future! Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 24, 2024

Dear Harry Fanning, Thank you for your feedback. We sincerely apologize for the communication issues and the concerns you've raised regarding your solar system and billing discrepancies. We understand your frustration and are committed to resolving these issues promptly. Our team will be in touch with you today to ensure your concerns are addressed effectively. We value your input as it helps us improve. Thank you for your patience and understanding. Sincerely, Revolution Solar

Response from USA Clean Energy Association & Revolution SolarJan 24, 2024

Dear Glen Hall, Thank you for reaching out and sharing your concerns. We are genuinely sorry to hear about the difficulties you've been experiencing with the installation and activation of your solar equipment, as well as the lack of response to your inquiries. This is certainly not the level of service we strive to provide, and we understand your frustration. Please be assured, we are taking immediate action to address this. We are committed to ensuring your system is up and running as quickly as possible. Our team will reach out to you today to resolve these issues and ensure that your experience with Revolution Solar improves moving forward. We value your patience and sincerely apologize for any inconvenience caused. Your feedback is crucial in helping us enhance our services. Sincerely, Revolution Solar