Us Moving servicesReviews of usa-movingsolutions.com

I hired them to move our belonging and was told that the 1st month of storage would be free and if we needed to store our belongings, and after 1st month the fee would be $200.00 now I am getting a call that the bill is $490.00. 1st they changed our rate that was given to us when picking up our furniture. Now this? I will never refer this company to anyone.

Giving a one star is too much. Our move was a disaster. Took over a month to go from Arizona to Massachusetts. Boxes marked FRAGILE totally damaged. A chair and table broken, expensive art pieces destroyed, glass broken, a $600.00 Calvin Klein plate broken other items broken. Received a box of items not belonging to us. Missing a dyson vacuum, a Miele vacuum wand, a Kuerig coffee maker and who knows what else. Never in my life have I had such a terrible experience. They can make all kinds of excuses but I know what they put me through and this truly is a legitable review.

Excellent communication. We even had to change the date at the last moment and they worked with us. Would definitely recommend. Thank you for helping us with our move!

Staff was very courteous and prompt. My belongings arrived at my new place in excellent condition.

Not only was the experience an absolute nightmare. About 50% of my items were delivered damaged. We were missing boxes and were delivered some other people's boxes. The company removes bad reviews by claiming the reviewers accidently reviewed the wrong company. Nope, it's you. Reading all these reviewed where they steal your deposit and they change the price ( we had no change in the amount of items or cubic feet) after your items have already been loaded. They basically hold your items hostage. Reading the responses to the complaints listed here just proves that this company refuses to acknowledge how poor their service is. It's much easier to blame the customer for having a bad experience, isn't it? I hope they get their butts sued off.

Update: all of the five star reviews are of actual movers. Read them - they are 5-star reviewing an actual move. USA MS is not a mover. The 5 star reviews are all fake. All of the complaints are about a broker. USA MS is a broker. The 1-star reviews are all real. One Fake Review is by Justin Spillis, sales manager for a related moving company in Daytona. D’oh! We’ve been duped! Nicole Zucarini and her review is 100% correct. Their reply is total BS, as would be anticipated from a scam company that merely fronts for trucking companies so bad that no one would ever hire them (the CS rep (recorded call) for USA moving solutions actually told me that - “if people used review to hire these carriers no one would ever hire them, that’s why we act as a broker”). Nonsense broker company, sets you up with the worst carriers. They just jacked up my 87 year old in-laws, delivering over 2 weeks late after ignoring them, and delivering their goods in tatters. Unfortunately this happened after I had already booked my move with these moving brokers. Less than one week before the move, they still will not give me a date, and still cannot provide carrier information so I can insure my move. When I call or email, literally no one care, and they keep telling me they only have to give me the information I request within 24-48 hours prior to actual move. So…on a cross country move, with all of my belongings, where I have to leave here on a particular date, they say they “only have to tell me 24 hours before actual move.” Also, they will not give a final price until 24 hours before the move, at which point they apparently tell you that you have to pay more than the initial estimate (because they artificially deflated it). Insanity. I canceled my move when they still didn’t give me the required info, and I had only 6 days to my move. Then I get a call from a rude “manager” who just talked over me, and told me they are keeping my $3100 deposit. I say that is unacceptable, but as with everyone I have dealt with with this company, he gives zero you know whats. HERE IS SOME FIVE STAR ADVICE FOR ANY POTENTIAL CUSTOMERS: JUST. STAY. AWAY. Literally anybody is better than this company. I am filing attorney general complaints against them in AZ, FL, and NY. All of the others I have read on here and elsewhere that have experienced a USA Moving Solutions nightmare should do the same. P.S. I received several emails from them offering a portion (between 10-30%) of the $3100 as a refund, but I would have to sign the most onerous release and non disparagement agreement I have ever seen. This tells me that this is their business - screwing people over and then silencing them. Their lawyers help inflate their ratings by making sure the people who get scammed are quieted. PSS their reply is predictably false. My “pick up date” was *either* May 22 or MAY 23. I just wanted to set for the 23rd (because I have a 7 day drive set for that day) but they refused. Still had no QC call, no final amount owed, still up in the air. The carrier they assigned was uninsurable due to its terrible reputation, and that same carrier just ripped off my in laws (APX trucking, go look at their reviews). It was 5-6 days before my not finalized pick up date, and I emailed a rep asking the name of the carrier so I could insure. Reply stated they did not assign a carrier yet. Their rep did tell me their carriers all have terrible reviews. Then when I followed up on Monday I got a rep just stating “we don’t have to tell you until 24-48 hours before the move.” And offering me $900 back on a $3100 deposit, where your company did literally nothing (other than treat me and my move like garbage), is in no way a “generous refund,” especially when it comes with the requirement that I sign the most onerous, legalese-filled release I have ever seen. Their responses keep getting more brutal. “No tit for tat. We are not in the business of making our customers look bad,” but also “ MOST OF THE THING SAID ARE FALSE.” Hilarious. Everything I have posted here is accurate and true. Requesting a scheduled date for pickup is not asking for a guarantee. Imagine booking your plane ticket and being told, “you have a 24-48 window for actually flying, and we don’t tell you your exact flight time until the day before, because you know, stuff happens. Also, we won’t tell you the actual price of your ticket until you are ready to board.” This is a joke. USA moving Business Model: Step 1: Savvy salesperson underestimates the cost and gives you great price. Step 2: client signs contract that is non-refundable unless canceled within 72 hours: Step 3: Do not provide final shipping date or price until it is too late to cancel and too late to book a replacement mover. Step 4: silence any unhappy customers with ridiculous non-disparagement settlement agreement. Step 5: keep the $$$-no work

SCAM COMPANY!!! Beware!! This company lures you in with a low price, smooth talking salesman who knows the business, a legitimate appearing front. However, this company is a scam. Their goal is to get you to sign a contract and place a down payment so that they can “hire moving space on other trucks” then send a final contract basically forcing you to either pay the increase in security deposit or they won’t move forward. I received a phone call after I placed my name in a website to obtain multiple quotes at one time for comparison. There is a contract where they require a down payment deposit before you can move. I gave them a deposit of $1300. There is a seven day cancellation policy in which you will not get your deposit back if you cancel seven days before your move. I called them multiple times to get verification of when someone was going to give an estimate for my new box amount. I finally received a phone call four days before my move. They re-calculated the move estimate which was twice as much, 3300 to over $6500. I started to ask why it cost so much! They stated that they simply placed it in some department of transportation software that automatically calculated the cost of space. They continued to give me the runaround. I said I wanted to cancel I don’t trust you. They kept reminding me that there was a legal binding contract stating that they would not give the money back under any circumstances. I found that strange and started to research. I noticed that other customers went through the same issues with this company. Their goal is to swindle money from you by looking like a legitimate moving company. I could not believe such a huge price increase when no one even came over or offered video conferencing to count the boxes and look at things themselves. I also told them that I wanted to go with my original pricing and I would downscale my move. I didn’t hear anything that night but the next morning multiple phone calls came in stating that they wanted to get ready for the move. I said that I wanted to cancel and did not trust them based on what I had heard. Other customers stated that they never received furniture or their belongings as of yet. All I can say is that the five star rating that you see online is false. This company is a scam and I reported them to the authorities. The goal of usamovingsolutions.com is to lure you in, hike up your prices basically forcing you to pay more or lose your prior security deposit. And then the final outcome has been mixed people either say they had a great experience which I highly doubt or, the customers state that their furniture never arrives and it is a horribly unprofessional crew. Buyer beware!

If I could give this business 0 stars I absolutely would. I am still convinced that this business is a total scam and that all of these 5 star reviews are fake, I mean seriously, have you ever heard of a real company that only has 5 star reviews and nothing else? Me either, but we were in a pinch so I decided to believe the hype and give them a try, a decision that I totally regret. We were promised this amazing, professional experience, last minute and all and when I thought it sounded too good to be true, I was right. What we actually got was 2 random men with a Penske truck and no credentials (you can make up whatever fake name and reviews you want for these guys after the fact but since they showed me ZERO credentials when they were here it doesn't matter), who told us that our item list was grossly underestimated (and this happens often apparently) even though everything in our house was on the list, and that they didn't have the space nor the manpower for our move. They further stated that they would have to hire dayworkers on Craigslist to move only half of our items and they really didn't want to do that. They pulled up Penske truck rental on my phone and said that we should just do it ourselves and they left. Crazy because they had our item list in hand so how was anything such a surprise to them? I tried to call this USA Moving solutions multiple times to help us while they were there but nobody answered until after they left. The mover guys "claimed that they were calling as well" but of course nobody answered until they were long gone and we were standing in our driveway with all of our stuff, scrambling to get a Penske last minute on Easter. Now this company is telling me that they won't refund my 1000 deposit because they did their job and I refused service and refused to pay extra for extra space on the truck. What extra space? They didn't have it, the truck was full! I would have happily paid extra for more space even though it was YOUR trusted salesman who underestimated my spacial needs. I don't know what program you use to plug in lists and come out with cubic feet but perhaps it needs updating, either way I would've paid the extra still. But your guy said he needed more than 2 people, didn't have enough room, had to go on Craigslist and hire a transient person to come help him with half of my move and that overall it was unreasonable for them and they just wanted to go because none of it made sense to them, and they left. So how is this a refusal of service on my part? I'm seriously confused. You did NOT follow through on your contract. You didn't send me a professional mover with enough manpower and space for my items, you underestimated my items cubic footage, you didn't provide me with assistance while the movers where there, and you left me flat in the street with my items (that I had moved myself in order to help them out) to hire a Penske with an injured husband and 2 little kids, making my entire experience a nightmare. Then you want to take my money, what a joke! Absolutely horrible service, your reps continue to twist my words around and say that they offered to move half of my items and that's good enough to earn 1000 of my money, when I'm clearly telling them that the guy pulled up Penske truck rentals, offered me his discount on a truck and left. Don't use this company! They are a scam! Thankfully my entire building watched this all happen and they felt so bad for us that they all gathered together and moved us in the Penske that your moving company gave us the information and the discount for. 🤦‍♀️ Overall a terrible experience that I wish on no one.