Messia R.
Misleading...Beware of this website
The wording on this website is very misleading. During the filing process, there was an error in both the spelling and status of my business name. As soon as I noticed the mistake, I contacted USA LLC Filing through their chat service and was told that corrections could be made as long as the filing had not yet been submitted. Despite clearly communicating that my organization is a nonprofit, I was charged $251 for an LLC filing that I neither needed nor requested. When I contacted customer service to address the issue, I spoke with representatives who were unprofessional, argumentative, and unwilling to listen to my concerns. Rather than working toward a resolution, they focused on explaining why they would not issue a refund. To make matters worse, an additional charge of $199 was placed on my card without my authorization. After I reported the charge as fraudulent, I received an immediate response and the funds were refunded. However, this experience left me deeply concerned about the security of my payment information, especially since I have never previously had issues with unauthorized activity on my card. When my refund request was denied, I asked for an itemized receipt so I could understand exactly what services I was being charged for. Instead of receiving clear documentation, I was given repeated excuses and conflicting explanations. I was even told they did not believe I wanted their services. My response was simple: if my payment is being retained, then the company should either provide the services purchased or clearly explain the charges. This experience was frustrating, stressful, and disappointing. I believe the company needs to improve its transparency, customer service, billing practices, and dispute-resolution process. Customers seeking legitimate business assistance should not have to fight for answers or feel dismissed when raising valid concerns. How the company can improve: Use clearer language on the website regarding services offered. Verify business type information before processing filings. Obtain explicit customer authorization before charging additional fees. Provide itemized invoices upon request. Train customer service representatives to handle disputes professionally and respectfully. Resolve customer concerns through transparency rather than confrontation.
Response from USA LLC FilingSep 10, 2026
Hello Messia, Thank you so much for taking the time to share your experience. We appreciate your feedback, and I'm sincerely sorry you did not receive the attention and assistance we hope to provide and maintain. We genuinely care about making the entire incorporation process as simple and stress-free as possible, whether it is your first time forming an LLC or you are a veteran business owner. However, please note, we are strictly an LLC filing service, which is made clear throughout our website, and any LLC state filing orders placed with our services are assumed to be placed in the hopes of forming an LLC. Our team of experts assist in creating hundreds of Limited Liability Companies per day for business owners, and we do sincerely take care regarding our customer's goals. We hope to establish ourselves as a personal and reliable filing assistance service through continually learning and consistently providing great support. Each of our customers receive Order Confirmation emails which outline all purchased services and when those charges might occur. These emails are especially important, as they are itemized receipts and 100% of our services are tax deductible for you and your business. We additionally provide these emails to ensure that our customers are able to review their order and hope they will reach out if there are any discrepancies, prior to our services being completed. We're of course always happy to accommodate our refund policy, which honors a 100% reversal of all charges made and a complete cancellation of all services ordered, so long as it is brought to our attention prior to our services being completed. We sincerely regret any communication issues that might have occurred; however, we are happy to hear you were able to connect with our customer support whenever necessary and that in each instance, the mistake was corrected and you were able to get your money back. As always, we remain available to clarify our services further. Please reach out directly at 1(877)-552-4102, and I would be happy to discuss your concerns. Best, Kristen, Customer Support Team USA LLC Filing