SuperSmart USAReviews of us.supersmart.com

Response from SuperSmart USAOct 23, 2023

Hello, Firstly, I'd like to sincerely apologize for the confusion and inconvenience caused by this issue. It's regrettable that your experience didn't live up to the standards we aim for. Upon reviewing your order #155 504, I can confirm that it is currently back-ordered, which is why the shipment has been delayed. The USPS tracking number was prematurely generated, and I sincerely apologize for the oversight and confusion this may have caused. I understand the frustration of not receiving timely updates, especially when awaiting an order. We're taking measures to ensure such mistakes are minimized in the future and will work on improving our communication with customers. To make up for the inconvenience, we will prioritize your order as soon as the stock is available and expedite the shipping process. Meanwhile, if you have any concerns or would like to discuss further options, please reach out to our support team ([email protected] or by phone at +1 (786) 522-3907 From 9 am to 6 pm (EST) from Monday to Friday). Your satisfaction is our top priority, and we appreciate your understanding and patience. Warm regards, SuperSmart Team

Response from SuperSmart USASep 10, 2023

Dear Karen, Thank you for your trust in our brand, Your order should be delivered this Monday: https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel=9400111206209436275998 If you are satisfied with the service you received, we would be very grateful if you could consider updating your review. As a small family business, your feedback helps us greatly and informs other customers about our commitment to their satisfaction and well-being. Thank you once again for your understanding, and please feel free to contact us if you have any further questions or concerns. Best regards, Ben Supersmart Team

Response from SuperSmart USASep 6, 2023

Hello Cheryl, Thank you for reaching out and sharing your concerns. This is Ben from the Supersmart Team. We genuinely appreciate your trust in our brand. I'd like to reassure you regarding your order. The strain you've received is specifically lab-tested to endure external summer temperatures for 30 to 40 days. Given this resilience, we opt not to use cold packs during its shipment. Please don't hesitate to reach out if you have any further questions or concerns. We're here to help! Warm regards, Ben and the Supersmart Team

Response from SuperSmart USAAug 30, 2023

Dear Joseph, We're truly sorry to hear about your experience. We understand your concern regarding the product's expiration date. The item you purchased was at a 40% discount precisely because it had a shorter expiration date, which was stated on the product page. Our aim is to provide customers an option to purchase our products at a discounted rate if they plan to use them quickly. That being said, your satisfaction is our top priority. We offer a one-year money-back guarantee on all our products. If you're unhappy with your purchase for any reason, you're welcome to return it for a full refund. We apologize for the inconvenience you've experienced and hope you'll consider giving us another opportunity to make it right. Best regards, Ben Supersmart USA

Response from SuperSmart USAJun 20, 2023

Dear Rogaciano, We appreciate your feedback and apologize for any inconvenience you have experienced. According to the tracking information, there was an issue accessing the delivery location for your order. This could be due to several reasons such as secured buildings, inaccessible entrances, or specific delivery instructions that were not able to be fulfilled. https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel=9400111206207615642494https://tools.usps.com/go/TrackConfirmAction!execute.action?formattedLabel=9400111206207615642494 We understand that delivery issues can be frustrating, and we are here to help. Please feel free to contact our customer service team directly for assistance. You can email us at [email protected], or call us at +1 (786) 522-3907. Our customer service team is available from Monday to Friday, 9am to 6pm EST, and will be happy to assist you in resolving this issue. We value your business and we're committed to providing the best service possible. We hope to resolve this situation to your satisfaction as quickly as possible. Best Regards, SuperSmart Customer Service Team

Response from SuperSmart USAJun 20, 2023

Dear Jane, Thank you so much for taking the time to update your review. We sincerely appreciate your understanding and patience as we worked together to resolve the issue. We're delighted to hear that you're satisfied with the actions taken by our team and that the issue with the payment to your credit card has been sorted. Your feedback has truly brightened our day, and we are eager to continue providing excellent service to you. Once the supplement is back in stock, we'll be more than happy to assist you with your re-order. Please don't hesitate to reach out if you need further assistance. Thank you once again for your updated review. Your kind words mean a lot to our team and serve as a reminder of why we do what we do. Best Regards, SuperSmart Customer Service Team

Response from SuperSmart USAApr 5, 2023

Dear Valentin, We sincerely apologize for the mistake in sending you the incorrect supplements. We understand how important it is for you to receive the correct product, and we're committed to resolving this issue as quickly as possible. To help us address your concern, please follow these steps: If you haven't already, please contact us ([email protected] or call us +1 (786) 522-3907 From 9 am to 6 pm (EST)) Once we have this information, we will promptly investigate the issue and arrange for the correct medication to be sent to you at no additional cost. Again, we apologize for any inconvenience this may have caused you, and we appreciate your patience as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Sincerely, Ben Customer Support Supersmart USA

Response from SuperSmart USAApr 3, 2023

Dear valued customer, We're sorry to hear that you have experienced issues with our Asc2P product in your last two orders. We understand how frustrating it can be to receive broken pills, and we apologize for any inconvenience this may have caused. We take quality control very seriously at Supersmart and we are disappointed to hear that our QA/QC process has not met your expectations. We would like to assure you that we will be investigating this matter further to ensure that our products meet the highest standards of quality. We appreciate your loyalty as a long-time customer and we regret to see you go. If there is anything we can do to address your concerns, please don't hesitate to let us know. Thank you for bringing this issue to our attention, and we hope to have the opportunity to serve you again in the future. Sincerely, Supersmart Customer Service [email protected]